Procurement Case Management
Allows employees to raise requests for the procurement team to fulfill
0 installs
0 reviews
v19.0.7
Scoped Application
Free-ish (consumes 4 tables)
4 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
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| 2026-09-09 | 0 | - |
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| 2025-03-05 | 36 | +1 |
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| 2025-02-25 | 35 | +1 |
| 2025-02-24 | 34 | +1 |
| 2025-02-23 | 33 | +1 |
| 1 days of no change | ||
| 2025-02-21 | 31 | +2 |
About
Enables all employees to request services from the procurement team, and allows the procurement team to manage those requests.
Key Features
With Procurement Case Management, procurement teams can:
- Create custom service requests that can be managed on the NOW Platform
- Manage a knowledge base of procurement-related articles and policies
- Build workflows and integrations to support procurement processes
- Oversee the procurement team work with reports and dashboards
- Simplify employee experiences by leveraging the service catalog
Version History (9)
v19.0.7
2026-08-07 19:09:59
Fixed:
Restricted purchase modification request access to a user's own records.
Applied security hardening to address CVE-2025-3648.
v19.0.3
2026-06-16 17:18:50
New:
Universal Request submission from Employee Center: Employees can submit procurement-related needs through Employee Center using Universal Req...
v16.0.2
2026-06-16 17:18:37
New:
Universal Request submission from Employee Center: Employees can submit procurement-related needs through Employee Center using Universal Req...
v15.1.0
2026-03-12 15:53:32
New:
Enhanced the shopping experience by enabling users to shop on behalf of others, with improved visibility and management of these purchases. U...
v15.0.1
2025-12-11 12:09:19
Changed:
Enhanced the default experience with consistent, streamlined notifications for Procurement cases across email, the Employee Portal, and A...
v14.0.0
2025-07-31 16:17:10
New:
The Case Resolution Acceptance Workflow has been enhanced to provide greater transparency and control in case resolution by involving the requ...
v13.0.1
2025-11-20 07:02:01
Changed:
The playbook dependency has been removed, as it is no longer available in ServiceNow Store. The playbook is now available as a ready-to-...
v13.0.0
2025-05-01 14:03:08
New:
Support for return and replace flows from Employee Center and Shopping Hub. This enables shoppers to submit return or replacement requests f...
v12.0.0
2025-01-30 16:40:34
New
Edit a Receipt
Shopper Workflow:
Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or ...
ID: 825ca2835303101077b6ddeeff7b12d8 · Published: Aug 2026 · Updated: Sep 09, 2026