E2E Business Ops
Powered by Infosys Live Operations (ILO) for Business process insights across BSS-OSS stack in near real-time
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
E2E – Business Ops, powered by Infosys Live Operations (ILO), helps telcos accelerate their Enterprise business operations by enabling end-to-end visibility of complex processes like Order fulfilment across the CRM-BSS-OSS stack. The solution helps telco personas such as Account Manager, Product Manager and others to make data-driven decisions towards improving efficiencies and customer communication. Besides stitching real time data across applications on a single pane of glass, it provides valuable analysis of completed order fulfilment processes by splitting the journey into milestones, exposing trends related to defined process SLA’s and KPI’s such as Time to Value (TTV), adherence to Customer Committed Date (CCD) and more.
**Key Outcomes are:**
**Revenue growth** : Business dashboards with focus on next billing cycle revenue impact from timely and successful completion of orders minimizing revenue leak/ slippage
**Optimized Operations** : Faster detection and removal of bottlenecks or inefficiencies with near real time E2E view, clubbed with trend analysis and ability to drill down to any event card.
**Customer Satisfaction** : Timely agent notification for action, proactive customer communication, faster query resolution thus driving higher satisfaction and loyalty while reducing churn.
Key Features
Functional Features:
- Cross functional command center workspaces for business operations managers with dashboard/ reports providing aggregated information at Milestone/ Stages of order process.
- Standard widgets providing Revenue, Time to Value (TTV), Customer Committed Date (CCD), Service Level Agreements (SLA), Healthy/Un-healthy order status, Error classification and several other analyses. Trend analysis of historic order data grouped by account/ product/ milestone/ stage
- E2E visibility of order journeys in metro map view across the CRM/ BSS/ OSS application stack consolidating multiple screens and systems into a single unified console.
- Activity and event level information along with details of errors and resolutions across the integrated order journey
- Fallout management metrics and API enhancements in a configurable and scalable manner.