Order Management is a dynamic catalog-based system that captures, enhances, and oversees the complete lifecycle of product and service orders. It efficiently handles order orchestration, data enrichment, and decomposition to ensure accurate and timely fulfillment.

- Define products, underlying services, and the relationships between them.
- Create offerings for these products and services and market them to customers.
- Capture and enrich new orders received through channels which include eBonding (pre-San Diego), Service Bridge (post-San Diego), and the Product Order Open API.
- Decompose orders into the appropriate product, service, and resource orders and order tasks required to fulfill those orders.
- Manage and orchestrate service orders received from external customer order management systems.
- Manage and dynamically compensate for changes received when a customer or service order is in flight.
- Identify order fallout and automatically route fallout tasks to the appropriate team to investigate and diagnose.
- Define catalog rules that dictate how order characteristics are propagated and transformed during order fulfillment.
- Includes demo data to demonstrate order intake and fulfillment for enterprise mobility products.