LogicMonitor Data Exchange
Create, update and resolve incidents in ServiceNow with LogicMonitor Edwin AI
Install Trend
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| 2026-09-09 | 0 | - |
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About
LogicMonitor Edwin AI introduces an innovative approach to consolidate alerts into incidents, enrich them with context from ServiceNow’s CMDB and streamline the escalation process to drastically reduce alert noise, eliminate data silos and improve service availability.
Edwin AI revolutionizes how ITOps, CloudOps, and DevOps teams manage their hybrid, multi-cloud environments to detect, acknowledge and resolve incidents. By integrating LM Edwin AI and ServiceNow, users understand the end to end ecosystem and see a much smaller volume of incidents.
Key Features
- New Features
- Added a Payload Manager role that allows authorized users to view inbound and outbound LMDX payloads for easier troubleshooting.
- Added a Validate action on the LMDX configuration page to send a test request from LMDX to Edwin and confirm that the request succeeds.
Enhancements
- ServiceNow incidents created from Edwin AI insights now include the related affected CIs, improving incident context and service impact analysis.
- Added Load Historical Records support for incidents, change requests, and task-related records, helping teams send relevant historical data into LMDX.
- Updated outbound transform mappings to include created and updated timestamps where applicable, improving data completeness for recommendation workflows.
- Improved Load Historical Records performance and reliability.