Infosys, in partnership with ServiceNow, provides an offering that drives Gen AI-powered self-service adoption, enables faster resolution of HR cases by agents, enhances seamless cross-departmental workflows, and improves transparency with persona-based reporting. Our offering delivers HRSD capabilities, including HR domain-led consulting, self-service, HR services-specific catalog forms, innovative HR applications, virtual agents, HR Now Assist, and gamification for HR agents.

Results/Outcomes:

Infosys HR Service Delivery provides the following outcomes:

- Manage Services allowing customer HR to focus on priority items.
- Digitize the manual process into a single platform.
- Reduce manual touchpoints.
- Bring transparency and visibility.
- Faster response to employee queries.
- Improving the overall employee experience.
- Increase in cross departmental efficiency.
- Reduction in cases though Employee Self Service.
- Cost Optimization by Eliminating repetitive processes.

Functional Features

- HR Domain Skills
- HR Data models
- Employee Experience
- Lifecycle events –Onboarding
- HR Shared Services
- HR Persona Design
- Document Management
- Managed Service Model 

Technical Features:

- EC portal
- HR Workflows, Virtual agent
- Workflow based auto routing
- Service level agreements, notifications, SLA
- Agent workspaces
- Integration with 3rd-party systems
- Reports and dashboards