Virtual Agent API
Allow customers and partners to integrate ServiceNow Virtual Agent and live agents with any conversational interface.
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v4.3.0
Scoped Application
Free-ish (consumes 6 tables)
6 tables
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 2,048 | -2,048 |
| 86 days of no change | ||
| 2026-01-30 | 2,047 | +1 |
| 30 days of no change | ||
| 2025-12-30 | 2,046 | +1 |
| 25 days of no change | ||
| 2025-12-04 | 2,042 | +4 |
| 2025-12-03 | 2,037 | +5 |
| 2025-12-02 | 2,031 | +6 |
| 2025-12-01 | 2,028 | +3 |
| 1 days of no change | ||
| 2025-11-29 | 2,027 | +1 |
| 2025-11-28 | 2,025 | +2 |
| 2025-11-27 | 2,022 | +3 |
| 2025-11-26 | 2,017 | +5 |
| 2025-11-25 | 2,008 | +9 |
| 2025-11-24 | 2,001 | +7 |
| 1 days of no change | ||
| 2025-11-22 | 2,000 | +1 |
| 2025-11-21 | 1,996 | +4 |
| 2025-11-20 | 1,992 | +4 |
| 2025-11-19 | 1,990 | +2 |
| 2025-11-18 | 1,985 | +5 |
| 2025-11-17 | 1,980 | +5 |
| 2025-11-16 | 1,979 | +1 |
| 1 days of no change | ||
| 2025-11-14 | 1,975 | +4 |
| 2025-11-13 | 1,969 | +6 |
| 2025-11-12 | 1,963 | +6 |
| 2025-11-11 | 1,957 | +6 |
| 2025-11-10 | 1,953 | +4 |
| 2025-11-09 | 1,950 | +3 |
| 2 days of no change | ||
| 2025-11-06 | 1,947 | +3 |
| 2025-11-05 | 1,943 | +4 |
| 2025-11-04 | 1,935 | +8 |
| 2025-11-03 | 1,926 | +9 |
| 2025-11-02 | 1,925 | +1 |
| 2025-11-01 | 1,924 | +1 |
| 2025-10-31 | 1,922 | +2 |
| 2025-10-30 | 1,914 | +8 |
| 2025-10-29 | 1,906 | +8 |
| 2025-10-28 | 1,904 | +2 |
| 2025-10-27 | 1,899 | +5 |
| 2025-10-26 | 1,896 | +3 |
| 2025-10-25 | 1,895 | +1 |
| 2025-10-24 | 1,891 | +4 |
| 2025-10-23 | 1,883 | +8 |
| 2025-10-22 | 1,878 | +5 |
| 2025-10-21 | 1,871 | +7 |
| 2025-10-20 | 1,863 | +8 |
| 2025-10-19 | 1,857 | +6 |
| 2025-10-18 | 1,851 | +6 |
| 2025-10-17 | 1,845 | +6 |
| 2025-10-16 | 1,841 | +4 |
| 2025-10-15 | 1,834 | +7 |
| 2025-10-14 | 1,828 | +6 |
| 2025-10-13 | 1,821 | +7 |
| 2 days of no change | ||
| 2025-10-10 | 1,820 | +1 |
| 2025-10-09 | 1,816 | +4 |
| 2025-10-08 | 1,809 | +7 |
| 2025-10-07 | 1,800 | +9 |
| 2025-10-06 | 1,792 | +8 |
| 2025-10-05 | 1,786 | +6 |
| 2025-10-04 | 1,785 | +1 |
| 2025-10-03 | 1,783 | +2 |
| 2025-10-02 | 1,774 | +9 |
| 2025-10-01 | 1,767 | +7 |
| 2025-09-30 | 1,757 | +10 |
| 2025-09-29 | 1,751 | +6 |
| 3 days of no change | ||
| 2025-09-25 | 1,750 | +1 |
| 2025-09-24 | 1,746 | +4 |
| 2025-09-23 | 1,740 | +6 |
| 2025-09-22 | 1,737 | +3 |
| 2025-09-21 | 1,732 | +5 |
| 1 days of no change | ||
| 2025-09-19 | 1,731 | +1 |
| 2025-09-18 | 1,728 | +3 |
| 2025-09-17 | 1,722 | +6 |
| 2025-09-16 | 1,719 | +3 |
| 2025-09-15 | 1,711 | +8 |
| 2025-09-14 | 1,708 | +3 |
| 2025-09-13 | 1,707 | +1 |
| 2025-09-12 | 1,705 | +2 |
| 2025-09-11 | 1,699 | +6 |
| 2025-09-10 | 1,694 | +5 |
| 2025-09-09 | 1,687 | +7 |
| 2025-09-08 | 1,686 | +1 |
| 2025-09-07 | 1,678 | +8 |
| 2025-09-06 | 1,677 | +1 |
| 2025-09-05 | 1,676 | +1 |
| 2025-09-04 | 1,668 | +8 |
| 2025-09-03 | 1,665 | +3 |
| 2025-09-02 | 1,656 | +9 |
| 1 days of no change | ||
| 2025-08-31 | 1,655 | +1 |
| 2 days of no change | ||
| 2025-08-28 | 1,654 | +1 |
| 2025-08-27 | 1,651 | +3 |
| 2025-08-26 | 1,648 | +3 |
| 2025-08-25 | 1,644 | +4 |
| 2025-08-24 | 1,640 | +4 |
| 1 days of no change | ||
| 2025-08-22 | 1,639 | +1 |
| 2 days of no change | ||
| 2025-08-19 | 1,632 | +7 |
| 2025-08-18 | 1,629 | +3 |
| 1 days of no change | ||
| 2025-08-16 | 1,626 | +3 |
| 2025-08-15 | 1,625 | +1 |
| 2025-08-14 | 1,621 | +4 |
| 2025-08-13 | 1,618 | +3 |
| 2025-08-12 | 1,613 | +5 |
| 2025-08-11 | 1,610 | +3 |
| 2025-08-10 | 1,606 | +4 |
| 2 days of no change | ||
| 2025-08-07 | 1,605 | +1 |
| 2025-08-06 | 1,604 | +1 |
| 2025-08-05 | 1,598 | +6 |
| 2025-08-04 | 1,592 | +6 |
| 2025-08-03 | 1,590 | +2 |
| 1 days of no change | ||
| 2025-08-01 | 1,586 | +4 |
| 2025-07-31 | 1,579 | +7 |
| 2025-07-30 | 1,574 | +5 |
| 2025-07-29 | 1,567 | +7 |
| 2025-07-28 | 1,562 | +5 |
| 2025-07-27 | 1,561 | +1 |
| 1 days of no change | ||
| 2025-07-25 | 1,559 | +2 |
| 2025-07-24 | 1,553 | +6 |
| 2025-07-23 | 1,543 | +10 |
| 2025-07-22 | 1,534 | +9 |
| 2025-07-21 | 1,524 | +10 |
| 2025-07-20 | 1,519 | +5 |
| 2025-07-19 | 1,517 | +2 |
| 1 days of no change | ||
| 2025-07-17 | 1,513 | +4 |
| 2025-07-16 | 1,507 | +6 |
| 2025-07-15 | 1,506 | +1 |
| 2025-07-14 | 1,500 | +6 |
| 2025-07-13 | 1,495 | +5 |
| 2 days of no change | ||
| 2025-07-10 | 1,492 | +3 |
| 2025-07-09 | 1,482 | +10 |
| 2025-07-08 | 1,476 | +6 |
| 2025-07-07 | 1,469 | +7 |
| 2025-07-06 | 1,463 | +6 |
| 1 days of no change | ||
| 2025-07-04 | 1,461 | +2 |
| 2025-07-03 | 1,455 | +6 |
| 2025-07-02 | 1,448 | +7 |
| 2025-07-01 | 1,436 | +12 |
| 2025-06-30 | 1,428 | +8 |
| 2025-06-29 | 1,426 | +2 |
| 2025-06-28 | 1,423 | +3 |
| 2025-06-27 | 1,421 | +2 |
| 2025-06-26 | 1,412 | +9 |
| 2025-06-25 | 1,409 | +3 |
| 2025-06-24 | 1,401 | +8 |
| 2025-06-23 | 1,396 | +5 |
| 2025-06-22 | 1,391 | +5 |
| 2 days of no change | ||
| 2025-06-19 | 1,386 | +5 |
| 2025-06-18 | 1,382 | +4 |
| 2025-06-17 | 1,378 | +4 |
| 2025-06-16 | 1,376 | +2 |
| 2025-06-15 | 1,372 | +4 |
| 2 days of no change | ||
| 2025-06-12 | 1,370 | +2 |
| 2025-06-11 | 1,368 | +2 |
| 2025-06-10 | 1,362 | +6 |
| 2025-06-09 | 1,358 | +4 |
| 2025-06-08 | 1,355 | +3 |
| 1 days of no change | ||
| 2025-06-06 | 1,350 | +5 |
| 2025-06-05 | 1,345 | +5 |
| 2025-06-04 | 1,338 | +7 |
| 2025-06-03 | 1,332 | +6 |
| 2025-06-02 | 1,330 | +2 |
| 2025-06-01 | 1,326 | +4 |
| 1 days of no change | ||
| 2025-05-30 | 1,325 | +1 |
| 2025-05-29 | 1,324 | +1 |
| 1 days of no change | ||
| 2025-05-27 | 1,321 | +3 |
| 2025-05-26 | 1,315 | +6 |
| 2025-05-25 | 1,311 | +4 |
| 2 days of no change | ||
| 2025-05-22 | 1,308 | +3 |
| 2025-05-21 | 1,302 | +6 |
| 2025-05-20 | 1,299 | +3 |
| 2025-05-19 | 1,295 | +4 |
| 2025-05-18 | 1,288 | +7 |
| 2 days of no change | ||
| 2025-05-15 | 1,281 | +7 |
| 2025-05-14 | 1,276 | +5 |
| 2025-05-13 | 1,275 | +1 |
| 2025-05-12 | 1,272 | +3 |
| 2025-05-11 | 1,268 | +4 |
| 2025-05-10 | 1,263 | +5 |
| 2025-05-09 | 1,260 | +3 |
| 2025-05-08 | 1,256 | +4 |
| 2025-05-07 | 1,251 | +5 |
| 2025-05-06 | 1,247 | +4 |
| 2025-05-05 | 1,245 | +2 |
| 2025-05-04 | 1,242 | +3 |
| 2025-05-03 | 1,235 | +7 |
| 2025-05-02 | 1,207 | +28 |
| 2025-05-01 | 295 | +912 |
| 2025-04-30 | 293 | +2 |
| 2025-04-29 | 292 | +1 |
| 2 days of no change | ||
| 2025-04-26 | 291 | +1 |
| 8 days of no change | ||
| 2025-04-17 | 290 | +1 |
| 2 days of no change | ||
| 2025-04-14 | 289 | +1 |
| 5 days of no change | ||
| 2025-04-08 | 287 | +2 |
| 6 days of no change | ||
| 2025-04-01 | 286 | +1 |
| 3 days of no change | ||
| 2025-03-28 | 285 | +1 |
| 2025-03-27 | 284 | +1 |
| 2025-03-26 | 283 | +1 |
| 1 days of no change | ||
| 2025-03-24 | 282 | +1 |
| 6 days of no change | ||
| 2025-03-17 | 278 | +4 |
| 3 days of no change | ||
| 2025-03-13 | 277 | +1 |
| 3 days of no change | ||
| 2025-03-09 | 276 | +1 |
| 3 days of no change | ||
| 2025-03-05 | 275 | +1 |
| 2025-03-04 | 274 | +1 |
| 5 days of no change | ||
| 2025-02-26 | 271 | +3 |
| 2025-02-25 | 270 | +1 |
| 2025-02-24 | 269 | +1 |
| 4 days of no change | ||
| 2025-02-19 | 268 | +1 |
| 7 days of no change | ||
| 2025-02-11 | 267 | +1 |
| 3 days of no change | ||
| 2025-02-07 | 266 | +1 |
| 3 days of no change | ||
| 2025-02-03 | 264 | +2 |
| 3 days of no change | ||
| 2025-01-30 | 263 | +1 |
| 12 days of no change | ||
| 2025-01-17 | 261 | +2 |
| 6 days of no change | ||
| 2025-01-10 | 260 | +1 |
| 7 days of no change | ||
| 2025-01-02 | 258 | +2 |
| 63 days of no change | ||
| 2024-10-30 | 244 | +14 |
About
**REST APIs**
Use Virtual Agent API to integrate any chat interface or bot with ServiceNow Virtual Agent. The REST API supports the following primary use cases:
- Integrate Virtual Agent with any conversational channel that isn't pre-built for Virtual Agent.
- Store your messages from the phone channel in ServiceNow using Transcript API.
**Virtual Agent as an Interactive Voice Response (IVR)**
Integrations related to using Virtual Agent in Contact Center as an Interactive Voice Response (IVR).
Partners can leverage APIs to build integrations to use Virtual Agent in their contact center flows.
Key Features
**This application includes**
REST APIs
- Base system bot-to-bot integrations with ServiceNow Virtual Agent.
- Secure file uploads from a private URL.
- Synchronous handshake enhancements.
- Integrate Virtual Agent with any channel that supports a conversational interface.
- Integrate a primary bot in your bot ecosystem with Virtual Agent as a specialized service delivery bot.
- Transcript API allows storing of phone transcripts from a third-party system in the ServiceNow Message table.
Virtual Agent as an Interactive Voice Response (IVR)
- Allows partners to develop Virtual Agent to become a plug-and-play IVR in their contact centers.
Version History (15)
v4.4.1
2026-08-07 21:02:24
Nextwave glide parity
v4.4.0
2026-06-16 16:32:09
Changes to support nextwave experience and defect fixes.
v4.3.0
2026-04-09 14:59:15
New:
VA API updated to support Off Glide functionality.
v4.2.0
2026-04-09 15:01:16
Changed:
Off-Glide changes to support monthly releases.
v4.1.2
2026-03-12 16:12:10
Send appIboundId in response for custom provider applications.
Send agent-initiated flag in VA API response.
Add Update Context Vars action ...
v4.1.1
2025-12-11 15:18:51
New
Support for streaming in VA API
Changed
Fixed
Defects for VA API
Removed
Consolidated multiple dynamic loaders messages into one&...
v4.0.4
2025-11-05 00:41:25
Defect fixes
v4.0.3
2025-10-16 14:51:39
DEF0735722:Added config files for Bot to Bot
v4.0.1
2025-09-10 12:11:05
New
Changed
Fixed defects
Removed
v4.0.0
2025-07-31 15:29:51
Changed
Include Interaction ID in both sync and sync subflow
Populate interaction subtype from custom adapter property
Enhanced Security M...
+ 5 more versions
ID: 62c44c6353311010ad77ddeeff7b120c · Published: Aug 2026 · Updated: Sep 09, 2026