To accelerate time-to-value from idea to service, every organization must rethink its operating model for the AI era. Sofigate’s Operating Model Automation brings together the world’s leading open-source operating model, the Business Technology Standard (www.managebt.org), and ServiceNow technology workflows in a single solution that transforms workflows at every level of the organization. It ensures the fastest time-to-value for integrated technology workflows, spanning from Strategic Portfolio Management (SPM) to Service Operations

Results/Outcomes:

- Operating Model Automation aims to eliminate manual tasks in workflows, providing individuals workspaces optimal to each role and features that intuitively guide them through processes and the end-to-end value chain.
- Employees are empowered through coaching and training, which also show how ServiceNow supports their success in new roles and responsibilities.
- The operating model design is complete not when a presentation is published, but when ServiceNow workflows are running, and individuals have the skills and tools needed to succeed.
- KPIs: Time-to-value for a new idea, shift from operations to demand focus, and reduced manual work

Functional Features:

- Operating Model for the AI era
- ServiceNow technology workflows connected end-to-end
- Sofigate Academy for competence development

Technical Features:

- Business Technology Standard
- Strategic Portfolio Mgmt.
- Enterprise Architecture
- IT Asset Management
- IT Service Management
- IT Operations Management