AIRe Link: Remote visual support
Provide real-time video assistance with AR-powered Visual Remote Support
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 2 | -2 |
| 405 days of no change | ||
| 2025-03-17 | 1 | +1 |
| 2025-03-16 | 0 | +1 |
About
AIRe Link is a powerful remote expert assistance tool designed to streamline support and troubleshooting by enabling live, real-time video collaboration between experts and field technicians or customers. By using AIRe Link, your service teams can visually guide end-users through diagnostics, repairs, and operational challenges without the need for onsite visits, reducing downtime, and travel costs, and enhancing customer satisfaction.
Key Features:
1. Live Video Assistance: Provide real-time video support, allowing experts to visually inspect issues and guide users through step-by-step solutions remotely.
2. Annotation Tools: Experts can highlight, mark, and draw directly on the live video feed to provide clear, visual instructions.
3. No App Required for End Users: AIRe Link works through any web browser, eliminating the need for users to install additional software or apps.
4. Device Compatibility: Supports a wide range of devices including smartphones, tablets, and desktop computers, making it accessible for both customers and field personnel.
5. Session Recording: Record remote assistance sessions for future reference, compliance, or training purposes.
6. Multi-User Collaboration: Enable multiple experts to join a session and collaboratively troubleshoot complex problems.
7. Contextual Data Sharing: Share documents, images, and other media during live sessions for more in-depth support.
8. Secure and GDPR-Compliant: AIRe Link ensures the highest level of data security and compliance with GDPR standards, safeguarding all remote interactions.
9. Customizable Messages: Tailor customer communication to reflect your company's branding and create a seamless customer experience.
Key Features
Integration with AIRe Link to enable remote visual support from ServiceNow. AIRe Link is a powerful remote expert assistance tool designed to streamline support and troubleshooting by enabling live, real-time video collaboration between experts and field technicians or customers.
This integration enables agents to create and start remote sessions in ServiceNow on any task record.