Built with ServiceNow, the ‘Elevate Predictive Automation’ offering enables customers to leverage the power of AI’s predictive intelligence to drive automation, enable seamless scalability, optimize costs, and enhance operational efficiency. Using best practices derived from the ITIL framework, and incorporating GenAI, the offering ensures customers achieve enhanced user adoption and value on the ServiceNow platform, increasing the efficiency of  SN’s AIOps strategy execution by at least 30%.

Results/Outcomes:

- Increases efficiency and achieves cost reduction: Self-service capabilities, streamlined delivery, and reduced outages help control costs.
- Boosts performance: Automated monitoring, proactive alerts, and machine-driven self-learning elevate performance.
- Drives scalability: Ability to identify cross business automation opportunities drives continuous improvement and innovation to keep pace with growth.

Functional Features:

- Incident event correlation
- Anomaly detection
- Predictive analytics
- Root cause analysis
- Streamlined support
- Cloud adoption/migration visibility
- DevOps infrastructure support
- Gen AI enablement 

Technical Features:

- End-to-End monitoring & relational mapping driven by auto-discovery
- Single pane of command to efficiently run IT operations through
- Central management of IT data
- Aggregated big data
- Now Assist for Platform, ITSM. CSM
- Observability
- Engagement through a system of action