Virtual Agent for ZTM is a complementary application for those who utilize Samsung SDS Zero Touch Mobility scoped application for their mobilie device lifecycle management.

Virtual Agent for ZTM contains specific conversation topics and utterances to execute various Samsung SDS Zero Touch Mobility application actions.   

Developed to be used with Samsung SDS Zero Touch Mobility application.

Virtual Agent for ZTM enables easy configuration to utilize Zero Touch Mobility (ZTM) application mobile lifecycle management workflows through simple chatbot experience

Using chat box, users can submit requests for:

- Order new device
- Enroll device
- Report lost/stolen
- Locate device
- Exchange device
- Unenroll device
- Check request status

\*Can be configured to work with 3rd party application (MS Teams, Slack)