Stores 360 elevates retail store operations, frontline employee productivity, and customer experiences with integrated, automated, predictive, and Gen AI capabilities. It supports every touchpoint in the value chain, including new store strategy, build, launch, operations & maintenance, asset management, and customer experiences.

Results/Outcomes:

- **Unified Store/Services Experience:**
Quickly and proactively assist store associates and managers through a modern omni-channel portal with knowledge and retail case management.
- **Streamlined Operations:**
Achieve cost efficiencies by automating store operation workflows, using current and historical retail footprints to automate the issue-to-repair process with knowledge, job aids, asset orders, and dispatch.
- **New Store/Services Enablement:**
Drive top-line revenue growth by leveraging operational learned models to inform new store builds and accelerate new store openings with the issue-to-repair process in build mode.

Functional Features:

- Store mobile app and portal for knowledge, self-help, case creation, and end-to-end visibility.
- Store-installed items used for cases and work orders.
- Full business hierarchy enables end-to-end visibility across stores, regions, and corporate

Technical Features:

- Self-healing through ITOM event management and EIoT integration and automation
- Automated work order and dispatch assignment
- Recommended playbooks, next actions, work order templates, and similar actions via NowAssist