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External Content Connectors

by Service-now.com

Seamlessly connect external data sources to AI Search for a unified, secure, and intuitive search experience.

133 installs 0 reviews v4.0.27 Scoped Application Free-ish (consumes 13 tables) 13 tables
Sub-Production

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First tracked: 2025-01-30 Latest: 2026-01-28 (133 installs)
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About

The External Content Connectors application helps organizations bring external data repositories into AI Search, offering a seamless and secure way to unify content across systems. With support for ServiceNow documentation and external platforms like Atlassian Confluence Cloud, Microsoft SharePoint Online and more, users can access both internal and external data in one cohesive search experience.

A dedicated, user-friendly UI makes it easy for administrators to manage the entire process—from configuring connections and setting up crawls to monitoring performance and reviewing results. Flexible options allow you to define crawl schedules, refine content inclusion and exclusion rules, and map user permissions effortlessly, ensuring only authorized access to data.

By centralizing content from multiple sources and integrating it with AI Search, External Content Connectors improves productivity, enhances search accuracy, and makes it simpler for organizations to access the information they need.

Key Features

* User-friendly configuration: Manage connections, crawls, and performance analytics with an intuitive end-to-end UI.
* Unified search: Seamlessly connect AI Search with external repositories such as Atlassian Confluence Cloud and Microsoft SharePoint Online.
* Robust security: Retain original user and group permissions from external source systems to ensure secure access to content.
* Customizable crawls: Define inclusion/exclusion rules and schedules to tailor crawls to your organization’s needs.
* Performance insights: Monitor crawl performance, review user mappings, and access detailed reports for optimization.
* Scalable indexing: Crawl and index up to 1 million documents per connector, with options to increase limits.

Version History (9)
v5.0.26 2025-12-11 15:10:27
New New external content connectors:​ Adobe Experience Manager as a Cloud Service Asana Docusign Dropbox GitHub HubSpot Lucidchart Miro monday.co...
v4.1.7 2025-09-10 12:08:54
New Support for creating multiple connectors of the same type
v4.0.27 2025-07-31 15:26:33
Fixed UI improvements based on feedback
v3.1.12 2025-08-22 18:03:07
New: Support for multiple connectors of the same external source type
v3.0.26 2025-05-15 16:01:07
Fixed Fixed critical defects related to creation of predefined web sources connector by user with ais.admin role
v3.0.25 2025-05-01 12:14:38
New Added support for integration with Now Assist in AI Search (conversational search with no synthesized response). Now Assist with Dynamic Expe...
v2.0.2 2025-03-12 13:14:52
New Added support for integration with Now Assist in Virtual Agent. Now Assist customers can receive summarized answers to their queries based on...
v1.0.10 2025-02-14 02:18:55
New Xanadu Patch 6 Compatibility External Content Connector Admin Home: Manage your connectors' connection settings, scope, and crawl jobs thro...
v1.0.9 2025-01-30 13:46:34
New External Content Connector Admin Home – Manage your connectors' connection settings, scope, and crawl jobs through an intuitive UI experience...

Support

ID: f2ea2566ff0d1210bd58ffffffffffce · Published: Dec 2025 · Updated: Jan 28, 2026