Usage Insights Application
Analytics tool which helps customers understand usage, adoption and retention across ServiceNow assets (portals, mobile apps, NextExperience, and CoreUI)
0 installs
0 reviews
v6.1.12
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2025-01-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 469 | -469 |
| 2026-04-26 | 468 | +1 |
| 13 days of no change | ||
| 2026-04-12 | 469 | -1 |
| 2 days of no change | ||
| 2026-04-09 | 470 | -1 |
| 2026-04-08 | 471 | -1 |
| 2026-04-07 | 473 | -2 |
| 1 days of no change | ||
| 2026-04-05 | 474 | -1 |
| 2 days of no change | ||
| 2026-04-02 | 475 | -1 |
| 2 days of no change | ||
| 2026-03-30 | 477 | -2 |
| 5 days of no change | ||
| 2026-03-24 | 478 | -1 |
| 52 days of no change | ||
| 2026-01-30 | 482 | -4 |
| 57 days of no change | ||
| 2025-12-03 | 481 | +1 |
| 1 days of no change | ||
| 2025-12-01 | 477 | +4 |
| 3 days of no change | ||
| 2025-11-27 | 476 | +1 |
| 2025-11-26 | 475 | +1 |
| 2025-11-25 | 474 | +1 |
| 2025-11-24 | 470 | +4 |
| 3 days of no change | ||
| 2025-11-20 | 469 | +1 |
| 2025-11-19 | 467 | +2 |
| 2025-11-18 | 465 | +2 |
| 3 days of no change | ||
| 2025-11-14 | 462 | +3 |
| 2025-11-13 | 461 | +1 |
| 2025-11-12 | 458 | +3 |
| 1 days of no change | ||
| 2025-11-10 | 456 | +2 |
| 2 days of no change | ||
| 2025-11-07 | 455 | +1 |
| 2025-11-06 | 454 | +1 |
| 2025-11-05 | 453 | +1 |
| 2 days of no change | ||
| 2025-11-02 | 449 | +4 |
| 1 days of no change | ||
| 2025-10-31 | 448 | +1 |
| 2025-10-30 | 446 | +2 |
| 2025-10-29 | 440 | +6 |
| 2025-10-28 | 437 | +3 |
| 2025-10-27 | 435 | +2 |
| 2025-10-26 | 432 | +3 |
| 1 days of no change | ||
| 2025-10-24 | 430 | +2 |
| 2025-10-23 | 429 | +1 |
| 1 days of no change | ||
| 2025-10-21 | 425 | +4 |
| 2025-10-20 | 424 | +1 |
| 2025-10-19 | 421 | +3 |
| 1 days of no change | ||
| 2025-10-17 | 418 | +3 |
| 2025-10-16 | 416 | +2 |
| 2025-10-15 | 413 | +3 |
| 2025-10-14 | 409 | +4 |
| 2025-10-13 | 405 | +4 |
| 2025-10-12 | 404 | +1 |
| 2025-10-11 | 403 | +1 |
| 2025-10-10 | 402 | +1 |
| 2025-10-09 | 397 | +5 |
| 2025-10-08 | 396 | +1 |
| 2025-10-07 | 393 | +3 |
| 2025-10-06 | 391 | +2 |
| 2025-10-05 | 388 | +3 |
| 1 days of no change | ||
| 2025-10-03 | 384 | +4 |
| 2025-10-02 | 382 | +2 |
| 2025-10-01 | 375 | +7 |
| 1 days of no change | ||
| 2025-09-29 | 373 | +2 |
| 2025-09-28 | 371 | +2 |
| 2 days of no change | ||
| 2025-09-25 | 366 | +5 |
| 2025-09-24 | 364 | +2 |
| 2025-09-23 | 362 | +2 |
| 1 days of no change | ||
| 2025-09-21 | 356 | +6 |
| 1 days of no change | ||
| 2025-09-19 | 354 | +2 |
| 2025-09-18 | 353 | +1 |
| 2025-09-17 | 349 | +4 |
| 1 days of no change | ||
| 2025-09-15 | 345 | +4 |
| 2025-09-14 | 341 | +4 |
| 2 days of no change | ||
| 2025-09-11 | 336 | +5 |
| 2025-09-10 | 330 | +6 |
| 2025-09-09 | 325 | +5 |
| 2025-09-08 | 323 | +2 |
| 2025-09-07 | 318 | +5 |
| 2 days of no change | ||
| 2025-09-04 | 314 | +4 |
| 2025-09-03 | 313 | +1 |
| 2025-09-02 | 309 | +4 |
| 2025-09-01 | 306 | +3 |
| 2025-08-31 | 301 | +5 |
| 1 days of no change | ||
| 2025-08-29 | 300 | +1 |
| 2025-08-28 | 299 | +1 |
| 2025-08-27 | 295 | +4 |
| 2025-08-26 | 289 | +6 |
| 2025-08-25 | 288 | +1 |
| 2025-08-24 | 283 | +5 |
| 2 days of no change | ||
| 2025-08-21 | 281 | +2 |
| 2025-08-20 | 278 | +3 |
| 2025-08-19 | 274 | +4 |
| 2025-08-18 | 270 | +4 |
| 1 days of no change | ||
| 2025-08-16 | 268 | +2 |
| 2025-08-15 | 267 | +1 |
| 2025-08-14 | 264 | +3 |
| 2025-08-13 | 258 | +6 |
| 2025-08-12 | 251 | +7 |
| 2025-08-11 | 244 | +7 |
| 2025-08-10 | 239 | +5 |
| 1 days of no change | ||
| 2025-08-08 | 236 | +3 |
| 2025-08-07 | 230 | +6 |
| 2025-08-06 | 225 | +5 |
| 2025-08-05 | 216 | +9 |
| 2025-08-04 | 203 | +13 |
| 2025-08-03 | 196 | +7 |
| 1 days of no change | ||
| 2025-08-01 | 191 | +5 |
| 2025-07-31 | 185 | +6 |
| 2025-07-30 | 181 | +4 |
| 2025-07-29 | 176 | +5 |
| 2025-07-28 | 170 | +6 |
| 2025-07-27 | 167 | +3 |
| 2 days of no change | ||
| 2025-07-24 | 162 | +5 |
| 2025-07-23 | 157 | +5 |
| 2025-07-22 | 149 | +8 |
| 2025-07-21 | 140 | +9 |
| 2025-07-20 | 135 | +5 |
| 2025-07-19 | 133 | +2 |
| 1 days of no change | ||
| 2025-07-17 | 123 | +10 |
| 2025-07-16 | 112 | +11 |
| 2025-07-15 | 106 | +6 |
| 2025-07-14 | 94 | +12 |
| 2025-07-13 | 79 | +15 |
| 2025-07-12 | 77 | +2 |
| 2025-07-11 | 74 | +3 |
| 2025-07-10 | 56 | +18 |
| 2025-07-09 | 55 | +1 |
| 6 days of no change | ||
| 2025-07-02 | 54 | +1 |
| 2025-07-01 | 53 | +1 |
| 1 days of no change | ||
| 2025-06-29 | 52 | +1 |
| 4 days of no change | ||
| 2025-06-24 | 51 | +1 |
| 16 days of no change | ||
| 2025-06-07 | 50 | +1 |
| 9 days of no change | ||
| 2025-05-28 | 49 | +1 |
| 1 days of no change | ||
| 2025-05-26 | 48 | +1 |
| 12 days of no change | ||
| 2025-05-13 | 47 | +1 |
| 4 days of no change | ||
| 2025-05-08 | 46 | +1 |
| 2 days of no change | ||
| 2025-05-05 | 45 | +1 |
| 2025-05-04 | 44 | +1 |
| 1 days of no change | ||
| 2025-05-02 | 43 | +1 |
| 2 days of no change | ||
| 2025-04-29 | 42 | +1 |
| 3 days of no change | ||
| 2025-04-25 | 41 | +1 |
| 1 days of no change | ||
| 2025-04-23 | 39 | +2 |
| 1 days of no change | ||
| 2025-04-21 | 38 | +1 |
| 3 days of no change | ||
| 2025-04-17 | 37 | +1 |
| 3 days of no change | ||
| 2025-04-13 | 36 | +1 |
| 1 days of no change | ||
| 2025-04-11 | 35 | +1 |
| 2025-04-10 | 34 | +1 |
| 1 days of no change | ||
| 2025-04-08 | 33 | +1 |
| 1 days of no change | ||
| 2025-04-06 | 32 | +1 |
| 2 days of no change | ||
| 2025-04-03 | 29 | +3 |
| 2025-04-02 | 27 | +2 |
| 2025-04-01 | 26 | +1 |
| 2025-03-31 | 25 | +1 |
| 1 days of no change | ||
| 2025-03-29 | 24 | +1 |
| 3 days of no change | ||
| 2025-03-25 | 23 | +1 |
| 6 days of no change | ||
| 2025-03-18 | 20 | +3 |
| 2025-03-17 | 19 | +1 |
| 2025-03-16 | 17 | +2 |
| 1 days of no change | ||
| 2025-03-14 | 16 | +1 |
| 2025-03-13 | 12 | +4 |
| 2025-03-12 | 9 | +3 |
| 6 days of no change | ||
| 2025-03-05 | 8 | +1 |
| 1 days of no change | ||
| 2025-03-03 | 7 | +1 |
| 7 days of no change | ||
| 2025-02-23 | 6 | +1 |
| 4 days of no change | ||
| 2025-02-18 | 5 | +1 |
| 2025-02-17 | 4 | +1 |
| 3 days of no change | ||
| 2025-02-13 | 3 | +1 |
| 6 days of no change | ||
| 2025-02-06 | 1 | +2 |
| 3 days of no change | ||
| 2025-02-02 | 0 | +1 |
About
User Experience Analytics application provides an easy way to monitor usage analytics of your ServiceNow applications.
Key Features
- Viewing session analytics
- Viewing user analytics
- Exploring session and users by creating queries
- Viewing page analytics and performance
- Viewing event analytics
- Segment metrics and views
- Viewing technical analytics (related to device, browser, resolution)
- Exporting data and reports
- Creating conversion reports - Funnels and cohorts
Version History (10)
v6.3.10
2026-08-07 19:30:53
What's new?
Conversations — A dedicated view of chat activity from chat assistants like Now asisst virtual agent, including total chat users, live...
v6.3.9
2026-07-09 17:03:00
What's new?
Conversations — A dedicated view of chat activity from chat assistants like Now asisst virtual agent, including total chat users, live...
v6.2.3
2026-06-16 16:30:27
Added AI Native Experience channel with metric support and a dedicated Conversations page.
Custom dashboard creation extended to Zurich customers
...
v6.2.2
2026-06-16 16:28:58
Added AI Native Experience channel with metric support and a dedicated Conversations page.
Custom dashboard creation extended to Zurich customers
...
v6.1.12
2026-03-12 15:58:59
User Experience Analytics has been renamed to Usage Insights. Usage insights can be accessed via the navigation menu by searching for Usage Insight...
v5.1.2
2026-02-06 01:40:27
Not needed.
v5.0.8
2025-07-31 16:10:52
Fixed:
- Advanced filters - Delete a saved filter in advanced filters is not working - DEF0671611
- Events Details Page - if no data (score c...
v4.0.22
2025-07-10 14:57:36
Fix for:
App version filter is throwing error for mobile applications -DEF0703262
Customer are not able to see all the event property values...
v4.0.17
2025-03-12 13:26:02
Changed:
Pages section on NextGen dashboard->performance -
Grouped by NavigationType of performance data
Message presented on Page Perfor...
v4.0.16
2025-01-30 13:52:32
New -
The User Experience Analytics module is moved under Platform Analytics.
Custom user properties must be reconfigured.
Events filtering ...
ID: 2905bd74e349b27767175d25e191f34d · Published: Aug 2026 · Updated: Sep 09, 2026