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Post Assessment Actions for Smart Assessments

Post Assessment Actions for Smart Assessments

by Service-now.com

Business users can define rules based on assessment responses or assessment data. These rules can trigger specific actions.

0 installs 0 reviews v22.3.2 Scoped Application Free-ish (consumes 7 tables) 7 tables
Developer Instance Sub-Production

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First tracked: 2025-01-30 Latest: 2026-09-09 (0 installs)
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About

Post-assessment actions in the Smart Assessment Engine are designed to streamline and automate tasks based on assessment responses or outcomes. The purpose of post-assessment actions is to automate tasks such as updating a record based on a response to the assessment and creating a new assessment after an assessment is submitted, eliminating the need for manual intervention.

Key Features

- Post-assessment actions are designed to automate decision-making processes. They can be configured to execute rules based on specific conditions or to run automatically without any conditions.
- It provides a structured, user-friendly interface for setting up these rules without requiring technical expertise.
- The template designer can set up actions like updating fields, creating follow-up assessments, or generating other records. These actions are then automatically carried out when the assessment is submitted.

Version History (4)
v22.3.2 2026-06-16 16:25:32
New: Support for template versioning in post-assessment actions. Existing automations or assessments won't be impacted Changed: New Query Range ...
v22.0.2 2026-03-12 15:43:09
Fixed Refreshed and corrected string translations to enhance localization and user experience across supported languages.
v20.1.0 2025-05-01 12:47:09
Fixed Fixed an issue where the automation name and description were not localized in the assessment template builder within the assessment workspa...
v20.0.2 2025-01-30 14:27:52
New Automate actions based on assessment responses. Template designers can predefine actions using post-assessment actions, such as updating field...
ID: 042152b2ff30121089ccffffffffff91 · Published: Jun 2026 · Updated: Sep 09, 2026