Service Observability
Resolve problems by improving the accuracy of root cause assessment in the Service Operations Workspace
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About
Through ServiceNow’s comprehensive approach to managing the hybrid IT estate, Service Observability helps connect the data and insights from your disparate technologies to provide a seamless view into the performance of your business-critical applications.
Service Observability connects data and insights so organizations can quickly and efficiently resolve problems by improving the accuracy of root cause assessment and quantifying business impact. With Service Observability, organizations can:
- Gain end-to-end visibility of the performance of business-critical applications to bridge IT and business
- Calculate blast radius and reduce mean time to resolution (MTTR) by overlaying changes of your application to underlying infrastructure.
- Maximize your existing technology investments. Consolidate data from multiple toolsets into one platform for faster root cause analysis.
ServiceNow’s approach to AIOps provides robust integration points with monitoring tools and hybrid/multi-cloud environments to prevent the impact of issues and automate resolution.
Key Features
- Centralize critical signals (rate, error, duration/latency) across monitoring and observability solutions to bridge workflows across IT to increase agility and reliability
- Dynatrace (SaaS, GRAIL, and Managed), New Relic, DataDog, AWS CloudWatch, Azure Monitor, Splunk Observability, Splunk Logs, SolarWinds (on-prem), AppDynamics, Zabbix, ThousandEyes, LogicMonitor and Prometheus are the supported observability vendors in this release with more to come in future releases
- Leverage actionable dashboards and observability tabs help make investigations and resolutions faster
- Collaborate across operator, developer, and IT teams to resolve issues faster through a common language and shared context
- Consolidate data from existing monitoring tools, network health tools, cloud providers, ServiceNow agents, and third-party tools for a full-stack view of service health
- Organize metrics across application, compute infrastructure, and databases to enable faster root cause analysis without fragmented data
- Analyze service level health and/or specific dashboards using ServiceNow Otto to help operators orient and triage issues more quickly
- See Service Observability data as part of Incident Management workflows