IT organizations need to reduce resolution times, resolve recurring operational bottlenecks, and automate critical tasks. But too often, they must spend their time fighting individual fires. Using automation to address these challenges proactively, at their root, could eliminate inefficiency, lower costs, and dramatically reduce risk. But where can they find the time and expertise?

AIOps LEAP (Learning-Enhanced Automation Platform) brings AI to the rescue - leveraging AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. AI suggests how shared knowledge can be applied to recurring issues by automating specific workflows. AIOps LEAP empowers teams at all levels to address systemic issues proactively and efficiently.

AIOps LEAP offers data driven approach to identify the automation opportunities and measure outcomes. The Agentic AI Framework allows automation architect to prioritize the AI generated automation opportunities and enrich resolution steps to enrich playbook experience. AIOps LEAP reduces mean time to resolution (MTTR), increases automation coverage, streamlines processes like certificate renewals, and improves team productivity. This ultimately leads to measurable cost savings and operational excellence.

IMPORTANT:

- Playbook generation requires Playbook (Creator Pro+) entitlement

- ML-Driven Issue grouping: Machine learning and GenAI based automatic grouping of similar incidents, for aggregate analysis and outcomes
- Issue Group Prioritization: Aligns incident handling with priorities and major incident settings to focus on high-impact tasks
- AI-Driven Resolution Mining: Extracts and standardizes resolution steps from past records, platform llm models, knowledge mgmt and web-search for quick issue remediation
- KB Generation: LEAP resolution steps presented directly in SOW and generated into KBs, Problem management records
- Comprehensive Playbooks: Creates and updates detailed playbooks with AI, reducing manual effort and improving resolution accuracy
- Customizable Workflows: Offers flexible automation for IT and non-IT spaces to meet diverse organizational needs
- Workflow recommendations: generated playbooks are shown as recommended actions to incidents in SOW
- Value Dashboards: Provides actionable insights into cost savings, MTTR reduction, and automation effectiveness
- LLM Models: _Supports OpenAI GPT-5 mini, GPT-5.2, Claude Haiku 4.5, Claude Sonnet 4.6, and Gemini in addition to Now-LLM and Now-LLM LTS_