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v5.6.1
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2025-01-30
Latest: 2026-09-09 (0 installs)
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About
Business Location enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. In addition to supporting customers, business locations can also support other service organizations.
Key Features
The Service Organization application provides the following capabilities:
- Model the complete organizational structure involved in customer service.
- Model both company-owned and third-party organizations.
- Support business locations in their daily operations.
- Provide customer support from business locations by modeling staff personas who can:
1. Resolve customer issues.
2. Report issues on behalf of customers.
- Facilitate inter-organization support.
- Track the installed base at business locations for enhanced support.
- Manage the lifecycle of business locations from setup to closure.
Version History (8)
v5.6.1
2026-08-07 19:18:29
New:
The staff at External Organizations (formerly External Business Locations) can now view, update, and close customer cases in the classic env...
v5.5.0
2026-06-16 16:11:41
New
Introduced Business Organization Self Contributor (BOSC) persona, enabling frontline and location-based workers to securely raise and track c...
v5.2.0
2026-04-09 14:55:10
New
None
Changed
Renamed Service Model Foundation entities to improve clarity and maintain consistency across the platform. Please refer to Serv...
v5.0.2
2026-03-12 16:58:52
New:
The new granular business organization admin role (sn_bus_loc.business_org_admin) provides CRUD access to all Service Model Foundation tables...
v4.2.0
2025-12-11 14:40:29
Changed:
Decoupling of the Business Location Store app from the Case Type Connector plugin, allowing the BL Store app to function independently whi...
v4.1.0
2025-07-31 16:00:08
New :
Introduced the Business functions offered field to capture the type of business function associated to a particular business location.
v2.1.0
2025-05-01 19:14:27
New
Support for Hiding Business Location 360 on workspace based on configuration.
v2.0.0
2025-01-30 16:09:55
New
Security bug fixes
Support Location Support Agent at External business locations to resolve customer as well as business location related issu...
ID: 919c6622b3930010700b4d43c6a8dc1b · Published: Aug 2026 · Updated: Sep 09, 2026