Conversational SMS Integration with AWS End User Messaging

Developer Instance Sub-Production

Install Trend

First tracked: 2025-01-30 Latest: 2026-09-09 (0 installs)

Date	Install Count	Change
2026-09-09	0	-
134 days of no change
2026-04-27	2	-2
315 days of no change
2025-06-15	1	+1
19 days of no change
2025-05-26	0	+1

About

This app enables end users to interact with ServiceNow Virtual Agent and live agents through an SMS interface using the AWS End User Messaging service as SMS provider.

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Key Features

Conversational SMS Integration with AWS End User Messaging enables users to engage in conversations with ServiceNow Virtual Agent and live agents by messaging your organization's AWS End User Messaging phone number.

- If a bot transfers the conversation to a live agent, the agent can respond to SMS messages in a ServiceNow workspace.
- The following user input controls are supported:
- Text
- Static Choice
- Reference Choice
- Boolean
- File Picker

- The following bot responses are supported:
- Text
- Image Output
- Link
- Card

- Live agents use the Text, Card, and Image Output response controls to reply to users.

Version History (2)

v1.1.1 2026-07-09 17:26:35

Defect fixes and performance improvements.

v1.0.2 2025-01-30 16:18:23

First release of the plugin

Support

Link