ServiceNow Otto for Software Asset Management (SAM)
Generative AI capabilities for Software Asset Management
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About
**Summary**
Managing software assets is more complex than ever—but it doesn’t have to be. ServiceNow Otto for Software Asset Management (SAM) helps organizations stay in control with the power of generative AI and AI Agents. From gaining real-time insights to automating repetitive work, it transforms how teams manage the software asset lifecycle. With intelligent automation and contextual guidance built into everyday workflows, staying compliant and optimizing software usage becomes second nature.
**The Challenge**
Software Asset Managers face growing pressure to maintain compliance, manage increasingly complex licensing terms, and respond to frequent audits—all while tracking massive amounts of data across the organization. Manual processes make it difficult to keep up, and reactive efforts often lead to unnecessary costs and last-minute fire drills.
**The Solution**
ServiceNow Otto for Software Asset Management brings clarity and confidence to the role of SAM. Generative AI synthesizes data and policy information into meaningful, easy-to-understand summaries, enabling faster decision-making and proactive compliance. At the same time, AI Agents automate routine tasks, orchestrate workflows, and help enforce governance at scale. The result: better visibility, reduced risk, and more time to focus on strategic priorities.
Key Features
ServiceNow Otto for Software Asset Management (SAM) includes the following key features:
- Publisher compliance summarization
- Product compliance summarization
- Recommended actions
- Agentic workflow: Help manage software requests
- Software Entitlement Allocation AI agent
- Purchase Order Creation AI agent
- Microsoft 365 license assignment AI agent
- Agentic workflow: Create software reclamation rule
- Software reclamation rule creation AI agent
- Agentic workflow: Evaluate software removal candidate
- Software removal candidate evaluation AI agent
- SaaS user resolution
- Resolve SaaS connection errors
- Contract entitlement data extraction
- Entitlement creation error handling
- Software spend detection
Version History (20)
+ 10 more versions