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Smart Assessment for Field Service Questionnaire

Smart Assessment for Field Service Questionnaire

by Service-now.com

Enhance the collection of customer data in the field​ using configurable Smart Assessment templates with the Field Service Questionnaire.

0 installs 0 reviews v3.2.0 Scoped Application Free-ish (consumes 2 tables) 2 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2025-01-30 Latest: 2026-09-09 (0 installs)
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About

Smart Assessment for Field Service Questionnaire provides templates for creating and configuring work order questionnaires. The templates provide for comprehensive instructions comprised of rich text and images, as well as conditional questions, comments, and attachments. Available via the Now Mobile Agent application, this feature offers a paginated layout that combines the ability to group questions with inline choices.

Key Features

 

- Create and customize assessment templates
- Set assessment parameters such as question types, justifications, and conditional visibility
- Configure conditional questions based on responses from other types of questions and across sections
- Allow additional comments or attachments depending on the response to a question

Version History (7)
v3.2.0 2026-06-16 16:56:12
New  Support smart assessment template versioning.  Image recognition using ServiceNow Lens for auto-populating smart assessment mobile ...
v3.1.0 2026-03-12 15:48:28
New -  Enable saving the responses before final submission including offline mode. Ability to view completed responses in mobile. Retake prev...
v3.0.2 2026-03-12 15:48:25
Changed Enable support to trigger smart assessment instances for work order extensions when the template or questionnaire setup is done at the wor...
v2.1.1 2026-06-16 16:56:14
Fixed Fixed category role on Field Service smart assessment template category.
v2.0.0 2025-07-31 15:30:52
New Generate assessment instances in Asynchronous mode without blocking user interface interactions. Streamline asset identification and data entr...
v1.0.5 2025-10-16 14:51:56
Fixed Assessment instances are now visible in related list on work order task extension record page. Updated reference qualifier to restrict asses...
v1.0.0 2025-01-30 16:43:59
Initial release  New: Allows use of Smart Assessment templates for creating and configuring up work order questionnaires
ID: dec0a3fe5300121084d6ddeeff7b12a5 · Published: Jun 2026 · Updated: Sep 09, 2026