Prodapt’s Customer Churn Prediction Agent is a tailored Generative AI Skill that utilizes the ServiceNow Now Assist capability to identify potential customer churn. This solution analyzes various data points and provides prompts to the ServiceNow LLM Service to predict customers’ churn score which is an indicator of the likelihood of the customer switching to the competition. By integrating this custom AI skill into the ServiceNow platform, organizations can leverage their existing customer service management data to obtain actionable insights. The primary objective is to proactively tackle factors leading to customer dissatisfaction, improving customer retention and enhancing overall service quality.

**Custom Now Assist Skill:** Agent which predicts customer Churn score using ServiceNow LLM service.

**Data Integration and Processing** : Seamlessly integrates & leverages various data entities from with ServiceNow Platform 

**Predictive Modeling** : Utilizes advanced machine learning algorithms & ServiceNow LLM Service to predict customer churn with high accuracy.

**Customer Segmentation** : Segments customers based on their likelihood of churn, enabling targeted retention strategies.

**Alerting and Notifications** : Real-time alerts for at-risk customers, allowing for proactive engagement.

**Intuitive UI:** Easy-to-navigate UI for both technical and non-technical CSM users.

**Compatibility** : Integrates with ServiceNow workflows to automate follow-up actions.

**Scalability and Flexibility** : Scalable infrastructure to handle large volumes of data and users and Flexible architecture to incorporate new data sources and algorithms as needed.

**Security and Compliance** : Robust security measures to protect sensitive customer data.

**Continuous Learning and Improvement** : Model continuously learns from new data to improve prediction accuracy, Regular updates and maintenance to ensure optimal performance.