Transform your Operational Technology (OT) landscape with Deloitte's OT Skill for ServiceNow, a native Built on Now application. This app empowers industrial teams to seamlessly analyze incidents, uncover root causes, and enable smarter decision-making. With built-in capabilities to handle complex OT workflows, the Skill integrates advanced analytics and real-time data insights, all while leveraging the robust ServiceNow platform.


Beyond analysis, the app sets the stage for a variety of downstream possibilities, including automation of reporting, integration with maintenance systems, and proactive risk mitigation. Designed for flexibility and scalability, Deloitte's OT Skill ensures your operations remain resilient, efficient, and ready for the future.

**Historical Data Analysis:** Uses incident data to generate resolution suggestions and estimated downtimes.

**Downtime Prediction:** Provides asset-specific downtime predictions based on historical and real-time data

**Automated Resolution Notes:** Generates suggested resolution steps for incidents based on prior resolutions

**Corrective Action Management:** Links corrective actions directly to OT change requests for seamless tracking

**Change Request Automation:** Automatically generates change requests with detailed task breakdowns for implementation.

**Task Workflow Integration:** Supports multiple linked tasks for change requests, ensuring end-to-end execution