The Solution offers a technical as well as a functional interface between ServiceNow and SAP Cloud ALM. SAP Cloud ALM will be enriched by incident management, running on the ServiceNow platform. Especially, the popular Key User model will be enforced and supported. It seamlessly integrates incident management with requirements management and widely automates the SAP Activate methodology. It offers a road to a replacement of SAP Solution Manager.

**Automatic import of SAP Solution Scenarios and SAP Best Practice Processes to ServiceNow**

Initiation of projects starts with scoping in SAP Cloud ALM by choosing the best-fit solution scenario and deciding upon the processes to be implemented as part of the project. The scoping results will be imported into KeyUser Pro to automate the subsequent activities like fit-to-standard workshops.

**Automatic creation of approved Requirements from ServiceNow to SAP Cloud ALM**

Requirements are created from projects, directly during operations or from incidents as mentioned above. Via the technical integration, all information elaborated during the explore phase will be automatically transferred from ServiceNow to SAP Cloud ALM and vice versa. States are synchronized.

**Synchronization of states between SAP Cloud ALM and ServiceNow records**

Depending on the current stage of the Requirements process, either SAP Cloud ALM or ServiceNow is the leading system for the Requirements processing. During the whole flow, all relevant states are synchronized between both systems.