← Back to Apps

Virtual Agent Topic Recommendations

by Service-now.com

Identify Virtual Agent conversations to automate and deflect agent tasks

View in Store

0 installs 0 reviews v4.5.9 Scoped Application Free-ish (consumes 4 tables) 4 tables

Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-10-24 (0 installs)

View Install Data

Date	Install Count	Change
2026-10-24	0	-
179 days of no change
2026-04-27	1,036	-1,036
145 days of no change
2025-12-02	1,035	+1
4 days of no change
2025-11-27	1,034	+1
5 days of no change
2025-11-21	1,033	+1
1 days of no change
2025-11-19	1,032	+1
4 days of no change
2025-11-14	1,031	+1
2025-11-13	1,030	+1
2025-11-12	1,029	+1
2025-11-11	1,028	+1
3 days of no change
2025-11-07	1,027	+1
2 days of no change
2025-11-04	1,025	+2
2025-11-03	1,023	+2
2025-11-02	1,022	+1
5 days of no change
2025-10-27	1,021	+1
4 days of no change
2025-10-22	1,020	+1
2025-10-21	1,018	+2
2025-10-20	1,017	+1
2025-10-19	1,016	+1
5 days of no change
2025-10-13	1,015	+1
6 days of no change
2025-10-06	1,014	+1
12 days of no change
2025-09-23	1,013	+1
6 days of no change
2025-09-16	1,012	+1
2025-09-15	1,011	+1
2025-09-14	1,010	+1
1 days of no change
2025-09-12	1,009	+1
1 days of no change
2025-09-10	1,008	+1
8 days of no change
2025-09-01	1,007	+1
3 days of no change
2025-08-28	1,005	+2
6 days of no change
2025-08-21	1,004	+1
2 days of no change
2025-08-18	1,003	+1
1 days of no change
2025-08-16	1,001	+2
2 days of no change
2025-08-13	999	+2
2 days of no change
2025-08-10	998	+1
3 days of no change
2025-08-06	997	+1
2025-08-05	995	+2
2025-08-04	993	+2
2025-08-03	992	+1
2 days of no change
2025-07-31	991	+1
11 days of no change
2025-07-19	990	+1
2 days of no change
2025-07-16	989	+1
10 days of no change
2025-07-05	988	+1
1 days of no change
2025-07-03	986	+2
2025-07-02	984	+2
2025-07-01	982	+2
6 days of no change
2025-06-24	980	+2
2025-06-23	979	+1
2 days of no change
2025-06-20	978	+1
2025-06-19	977	+1
3 days of no change
2025-06-15	974	+3
4 days of no change
2025-06-10	973	+1
2025-06-09	972	+1
2 days of no change
2025-06-06	971	+1
1 days of no change
2025-06-04	970	+1
2025-06-03	969	+1
2025-06-02	968	+1
6 days of no change
2025-05-26	966	+2
2025-05-25	965	+1
1 days of no change
2025-05-23	964	+1
2025-05-22	963	+1
2025-05-21	961	+2
2025-05-20	959	+2
2025-05-19	957	+2
5 days of no change
2025-05-13	956	+1
1 days of no change
2025-05-11	955	+1
4 days of no change
2025-05-06	954	+1
2 days of no change
2025-05-03	953	+1
2 days of no change
2025-04-30	952	+1
2025-04-29	949	+3
2025-04-28	947	+2
3 days of no change
2025-04-24	946	+1
6 days of no change
2025-04-17	945	+1
2025-04-16	944	+1
1 days of no change
2025-04-14	942	+2
5 days of no change
2025-04-08	941	+1
1 days of no change
2025-04-06	940	+1
3 days of no change
2025-04-02	937	+3
2025-04-01	936	+1
5 days of no change
2025-03-26	934	+2
1 days of no change
2025-03-24	932	+2
5 days of no change
2025-03-18	929	+3
1 days of no change
2025-03-16	927	+2
2025-03-15	926	+1
3 days of no change
2025-03-11	925	+1
2025-03-10	923	+2
4 days of no change
2025-03-05	922	+1
2 days of no change
2025-03-02	921	+1
2 days of no change
2025-02-27	919	+2
2025-02-26	917	+2
2025-02-25	914	+3
2025-02-24	912	+2
2025-02-23	910	+2
1 days of no change
2025-02-21	907	+3
1 days of no change
2025-02-19	904	+3
5 days of no change
2025-02-13	903	+1
2025-02-12	902	+1
6 days of no change
2025-02-05	900	+2
1 days of no change
2025-02-03	898	+2
2025-02-02	897	+1
2025-02-01	896	+1
2025-01-31	894	+2
2025-01-30	891	+3
2025-01-29	890	+1
11 days of no change
2025-01-17	884	+6
6 days of no change
2025-01-10	877	+7
7 days of no change
2025-01-02	871	+6
63 days of no change
2024-10-30	834	+37

About

Analyze your organization's data to identify pre-built Virtual Agent conversations and custom intents that can automate workflows and deflect agent tasks. Topic Recommendations uses Intent Discovery and the NLU Workbench taxonomy to recommend topics, showing why each recommendation applies to your environment. Add recommended topics to Virtual Agent without requiring NLU to be enabled.

Key Features

- Analyze your data to receive topic and intent recommendations in minutes.
- Review recommendation analysis including agent resolution times, assignment groups, task creation method, and language patterns.
- Use default best-practice report settings, or create and schedule custom reports.
- Add recommended topics to Virtual Agent and intents to NLU models from the recommendation interface.
- Link recommendations to existing topics or hide recommendations from view.

Version History (2)

v4.5.9 2026-09-10 19:01:39

Changed NLU deprecation banner now displays on the Topic Recommendations configuration page. Navigation: Conversational Interfaces > Settings &...

v4.5.5 2024-08-01 16:56:07

New Changed Security fix. Fixed Removed

Support

Link Link

ID: 87c995fd53d21010a813ddeeff7b12e1 · Published: Sep 2026 · Updated: Oct 24, 2026