Bocada Resolve is an automated backup remediation solution that empowers backup & recovery teams to ensure their critical data is protected – all from the convenience of a ServiceNow instance.

Used with  **Bocada Enterprise**  (for comprehensive data protection monitoring) or Bocada Resolve’s built-in native reporting, Bocada Resolve enables operators to automatically identify backup failures and automate the appropriate remediation workflows.

- Define the Backup Servers that you want to be monitored
- Use out-of-the-box remediations and/or define your own
- A single view of all your backup jobs (via Bocada Enterprise), with support for 40+ backup and storage applications
- Create rules to automate actions when job failures occur, e.g. restart job without logging into the vendor's backup console
- Integrates with change management and other ITSM processes to provide context to facilitate remediation
- MSP ready; enables support for multiple customers across multiple technologies in a single view
- Reporting that utilizes Report Writer and Flow

**Why Bocada Resolve?**

Bocada Resolve empowers backup operations teams to be proactive about reaching their peak data protection performance. Its actionable insights and automated remediation capabilities ensure that data will always be backed up and available.  

Bocada Resolve makes it easy for backup & recovery teams to:

- Mitigate data loss situations and rectify the root cause instantly
- Create cross-platform reports for internal departments or external customers and stakeholders ( e.g., auditors)
- Create rules so Bocada Resolve can automate repetitive tasks, freeing up time for higher-value activities
- Benefit from simplified management across all backup platforms by standardizing diverse technologies.