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External Routing with Genesys Cloud
Accelerate Integration to Genesys Cloud Routing Platform
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v1.0.1
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First tracked: 2025-01-02
Latest: 2025-04-22 (0 installs)
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| Date | Install Count | Change |
|---|---|---|
| 2025-04-22 | 0 | - |
About
Components to unified routing of ServiceNow Chat and Messaging to Genesys Cloud Routing Platform.
Key Features
Unified routing of ServiceNow Chat and Messaging on Genesys Cloud Routing Platform.
Version History (2)
v1.0.1
2024-12-05 16:18:10
Fixed in this release:
Allow for the chat (conversation record) to continue routing on Genesys Cloud when the agent receiving the transfer rejects ...
v1.0.0
2024-11-07 12:44:04
Genesys Cloud Provider Configuration for AWA External Routing
Out-of-the-box payload available for AWA External Routing with Genesys Cloud
...
ID: 7f754df8eb1dce103f1bf6dacad0cd84 · Published: Dec 2024 · Updated: Apr 22, 2025