External Agent Management Util Pack
Agent User ID mapping between ServiceNow OpenFrame users and Contact Center Applications
0 installs
0 reviews
v1.2.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 2,189 | -2,189 |
| 86 days of no change | ||
| 2026-01-30 | 2,188 | +1 |
| 14 days of no change | ||
| 2026-01-15 | 2,187 | +1 |
| 15 days of no change | ||
| 2025-12-30 | 2,186 | +1 |
| 25 days of no change | ||
| 2025-12-04 | 2,182 | +4 |
| 2025-12-03 | 2,176 | +6 |
| 2025-12-02 | 2,168 | +8 |
| 2025-12-01 | 2,164 | +4 |
| 1 days of no change | ||
| 2025-11-29 | 2,163 | +1 |
| 2025-11-28 | 2,161 | +2 |
| 2025-11-27 | 2,157 | +4 |
| 2025-11-26 | 2,150 | +7 |
| 2025-11-25 | 2,141 | +9 |
| 2025-11-24 | 2,133 | +8 |
| 1 days of no change | ||
| 2025-11-22 | 2,132 | +1 |
| 2025-11-21 | 2,127 | +5 |
| 2025-11-20 | 2,122 | +5 |
| 2025-11-19 | 2,118 | +4 |
| 2025-11-18 | 2,113 | +5 |
| 2025-11-17 | 2,108 | +5 |
| 2025-11-16 | 2,107 | +1 |
| 1 days of no change | ||
| 2025-11-14 | 2,103 | +4 |
| 2025-11-13 | 2,098 | +5 |
| 2025-11-12 | 2,091 | +7 |
| 2025-11-11 | 2,087 | +4 |
| 2025-11-10 | 2,083 | +4 |
| 2025-11-09 | 2,080 | +3 |
| 2 days of no change | ||
| 2025-11-06 | 2,076 | +4 |
| 2025-11-05 | 2,072 | +4 |
| 2025-11-04 | 2,063 | +9 |
| 2025-11-03 | 2,054 | +9 |
| 2025-11-02 | 2,053 | +1 |
| 2025-11-01 | 2,052 | +1 |
| 2025-10-31 | 2,049 | +3 |
| 2025-10-30 | 2,041 | +8 |
| 2025-10-29 | 2,034 | +7 |
| 2025-10-28 | 2,031 | +3 |
| 2025-10-27 | 2,026 | +5 |
| 2025-10-26 | 2,021 | +5 |
| 2025-10-25 | 2,020 | +1 |
| 2025-10-24 | 2,015 | +5 |
| 2025-10-23 | 2,006 | +9 |
| 2025-10-22 | 2,001 | +5 |
| 2025-10-21 | 1,993 | +8 |
| 2025-10-20 | 1,988 | +5 |
| 2025-10-19 | 1,982 | +6 |
| 2025-10-18 | 1,976 | +6 |
| 2025-10-17 | 1,970 | +6 |
| 2025-10-16 | 1,965 | +5 |
| 2025-10-15 | 1,957 | +8 |
| 2025-10-14 | 1,952 | +5 |
| 2025-10-13 | 1,945 | +7 |
| 2025-10-12 | 1,944 | +1 |
| 1 days of no change | ||
| 2025-10-10 | 1,943 | +1 |
| 2025-10-09 | 1,941 | +2 |
| 2025-10-08 | 1,932 | +9 |
| 2025-10-07 | 1,924 | +8 |
| 2025-10-06 | 1,914 | +10 |
| 2025-10-05 | 1,906 | +8 |
| 2025-10-04 | 1,905 | +1 |
| 2025-10-03 | 1,903 | +2 |
| 2025-10-02 | 1,894 | +9 |
| 2025-10-01 | 1,886 | +8 |
| 2025-09-30 | 1,875 | +11 |
| 2025-09-29 | 1,867 | +8 |
| 2025-09-28 | 1,866 | +1 |
| 2 days of no change | ||
| 2025-09-25 | 1,865 | +1 |
| 2025-09-24 | 1,861 | +4 |
| 2025-09-23 | 1,856 | +5 |
| 2025-09-22 | 1,852 | +4 |
| 2025-09-21 | 1,846 | +6 |
| 1 days of no change | ||
| 2025-09-19 | 1,845 | +1 |
| 2025-09-18 | 1,841 | +4 |
| 2025-09-17 | 1,835 | +6 |
| 2025-09-16 | 1,832 | +3 |
| 2025-09-15 | 1,824 | +8 |
| 2025-09-14 | 1,821 | +3 |
| 2025-09-13 | 1,820 | +1 |
| 1 days of no change | ||
| 2025-09-11 | 1,813 | +7 |
| 2025-09-10 | 1,807 | +6 |
| 2025-09-09 | 1,800 | +7 |
| 2025-09-08 | 1,799 | +1 |
| 2025-09-07 | 1,791 | +8 |
| 2025-09-06 | 1,790 | +1 |
| 2025-09-05 | 1,789 | +1 |
| 2025-09-04 | 1,782 | +7 |
| 2025-09-03 | 1,779 | +3 |
| 2025-09-02 | 1,770 | +9 |
| 1 days of no change | ||
| 2025-08-31 | 1,769 | +1 |
| 1 days of no change | ||
| 2025-08-29 | 1,768 | +1 |
| 2025-08-28 | 1,767 | +1 |
| 2025-08-27 | 1,764 | +3 |
| 2025-08-26 | 1,760 | +4 |
| 2025-08-25 | 1,756 | +4 |
| 2025-08-24 | 1,750 | +6 |
| 1 days of no change | ||
| 2025-08-22 | 1,749 | +1 |
| 2 days of no change | ||
| 2025-08-19 | 1,743 | +6 |
| 2025-08-18 | 1,740 | +3 |
| 1 days of no change | ||
| 2025-08-16 | 1,737 | +3 |
| 2025-08-15 | 1,736 | +1 |
| 2025-08-14 | 1,731 | +5 |
| 2025-08-13 | 1,727 | +4 |
| 2025-08-12 | 1,722 | +5 |
| 2025-08-11 | 1,717 | +5 |
| 2025-08-10 | 1,711 | +6 |
| 2 days of no change | ||
| 2025-08-07 | 1,709 | +2 |
| 1 days of no change | ||
| 2025-08-05 | 1,702 | +7 |
| 2025-08-04 | 1,696 | +6 |
| 2025-08-03 | 1,693 | +3 |
| 1 days of no change | ||
| 2025-08-01 | 1,689 | +4 |
| 2025-07-31 | 1,681 | +8 |
| 2025-07-30 | 1,675 | +6 |
| 2025-07-29 | 1,669 | +6 |
| 2025-07-28 | 1,664 | +5 |
| 2025-07-27 | 1,663 | +1 |
| 1 days of no change | ||
| 2025-07-25 | 1,661 | +2 |
| 2025-07-24 | 1,655 | +6 |
| 2025-07-23 | 1,645 | +10 |
| 2025-07-22 | 1,631 | +14 |
| 2025-07-21 | 1,621 | +10 |
| 2025-07-20 | 1,616 | +5 |
| 2025-07-19 | 1,614 | +2 |
| 1 days of no change | ||
| 2025-07-17 | 1,610 | +4 |
| 2025-07-16 | 1,605 | +5 |
| 2025-07-15 | 1,603 | +2 |
| 2025-07-14 | 1,595 | +8 |
| 2025-07-13 | 1,590 | +5 |
| 1 days of no change | ||
| 2025-07-11 | 1,589 | +1 |
| 2025-07-10 | 1,586 | +3 |
| 2025-07-09 | 1,576 | +10 |
| 2025-07-08 | 1,570 | +6 |
| 2025-07-07 | 1,564 | +6 |
| 2025-07-06 | 1,558 | +6 |
| 2025-07-05 | 1,557 | +1 |
| 2025-07-04 | 1,555 | +2 |
| 2025-07-03 | 1,550 | +5 |
| 2025-07-02 | 1,543 | +7 |
| 2025-07-01 | 1,531 | +12 |
| 2025-06-30 | 1,522 | +9 |
| 2025-06-29 | 1,520 | +2 |
| 2025-06-28 | 1,518 | +2 |
| 2025-06-27 | 1,516 | +2 |
| 2025-06-26 | 1,507 | +9 |
| 2025-06-25 | 1,504 | +3 |
| 2025-06-24 | 1,496 | +8 |
| 2025-06-23 | 1,490 | +6 |
| 2025-06-22 | 1,485 | +5 |
| 2 days of no change | ||
| 2025-06-19 | 1,480 | +5 |
| 2025-06-18 | 1,477 | +3 |
| 2025-06-17 | 1,472 | +5 |
| 2025-06-16 | 1,470 | +2 |
| 2025-06-15 | 1,465 | +5 |
| 2 days of no change | ||
| 2025-06-12 | 1,462 | +3 |
| 2025-06-11 | 1,460 | +2 |
| 2025-06-10 | 1,454 | +6 |
| 2025-06-09 | 1,450 | +4 |
| 2025-06-08 | 1,446 | +4 |
| 1 days of no change | ||
| 2025-06-06 | 1,441 | +5 |
| 2025-06-05 | 1,436 | +5 |
| 2025-06-04 | 1,429 | +7 |
| 2025-06-03 | 1,423 | +6 |
| 2025-06-02 | 1,421 | +2 |
| 2025-06-01 | 1,418 | +3 |
| 1 days of no change | ||
| 2025-05-30 | 1,416 | +2 |
| 2025-05-29 | 1,415 | +1 |
| 2025-05-28 | 1,413 | +2 |
| 2025-05-27 | 1,411 | +2 |
| 2025-05-26 | 1,405 | +6 |
| 2025-05-25 | 1,401 | +4 |
| 2 days of no change | ||
| 2025-05-22 | 1,398 | +3 |
| 2025-05-21 | 1,392 | +6 |
| 2025-05-20 | 1,387 | +5 |
| 2025-05-19 | 1,383 | +4 |
| 2025-05-18 | 1,375 | +8 |
| 2 days of no change | ||
| 2025-05-15 | 1,368 | +7 |
| 2025-05-14 | 1,363 | +5 |
| 2025-05-13 | 1,362 | +1 |
| 2025-05-12 | 1,359 | +3 |
| 2025-05-11 | 1,353 | +6 |
| 2025-05-10 | 1,349 | +4 |
| 2025-05-09 | 1,345 | +4 |
| 2025-05-08 | 1,341 | +4 |
| 2025-05-07 | 1,336 | +5 |
| 2025-05-06 | 1,332 | +4 |
| 2025-05-05 | 1,328 | +4 |
| 2025-05-04 | 1,325 | +3 |
| 2025-05-03 | 1,318 | +7 |
| 2025-05-02 | 1,301 | +17 |
| 2025-05-01 | 318 | +983 |
| 2025-04-30 | 316 | +2 |
| 2025-04-29 | 315 | +1 |
| 2 days of no change | ||
| 2025-04-26 | 314 | +1 |
| 8 days of no change | ||
| 2025-04-17 | 312 | +2 |
| 2025-04-16 | 311 | +1 |
| 1 days of no change | ||
| 2025-04-14 | 309 | +2 |
| 2 days of no change | ||
| 2025-04-11 | 308 | +1 |
| 5 days of no change | ||
| 2025-04-05 | 305 | +3 |
| 1 days of no change | ||
| 2025-04-03 | 303 | +2 |
| 1 days of no change | ||
| 2025-04-01 | 300 | +3 |
| 2025-03-31 | 299 | +1 |
| 2 days of no change | ||
| 2025-03-28 | 297 | +2 |
| 2025-03-27 | 296 | +1 |
| 2025-03-26 | 295 | +1 |
| 1 days of no change | ||
| 2025-03-24 | 294 | +1 |
| 2 days of no change | ||
| 2025-03-21 | 293 | +1 |
| 2 days of no change | ||
| 2025-03-18 | 286 | +7 |
| 2025-03-17 | 285 | +1 |
| 2 days of no change | ||
| 2025-03-14 | 284 | +1 |
| 4 days of no change | ||
| 2025-03-09 | 283 | +1 |
| 3 days of no change | ||
| 2025-03-05 | 281 | +2 |
| 2025-03-04 | 280 | +1 |
| 6 days of no change | ||
| 2025-02-25 | 275 | +5 |
| 2025-02-24 | 274 | +1 |
| 2025-02-23 | 273 | +1 |
| 3 days of no change | ||
| 2025-02-19 | 272 | +1 |
| 6 days of no change | ||
| 2025-02-12 | 271 | +1 |
| 2025-02-11 | 270 | +1 |
| 1 days of no change | ||
| 2025-02-09 | 269 | +1 |
| 1 days of no change | ||
| 2025-02-07 | 268 | +1 |
| 2 days of no change | ||
| 2025-02-04 | 264 | +4 |
| 5 days of no change | ||
| 2025-01-29 | 263 | +1 |
| 11 days of no change | ||
| 2025-01-17 | 259 | +4 |
| 6 days of no change | ||
| 2025-01-10 | 257 | +2 |
| 2025-01-09 | 256 | +1 |
| 6 days of no change | ||
| 2025-01-02 | 253 | +3 |
| 63 days of no change | ||
| 2024-10-30 | 221 | +32 |
About
External Agent Management Util Pack allows Contact Center as a Service (CCaaS) integration to sync Agent ID between CCaaS and ServiceNow Platform.
Key Features
Key Features:
- Amazon Connect Softphone (open in OpenFrame) user records are logged in the External Agent Mapping
table to sync the agent’s status and UserID
- CCaaS integration for CTI and Unified Routing user records can be logged in the External Agent Mapping
table to sync the agent’s status and UserID
Version History (2)
v1.2.0
2025-07-31 15:35:09
Defect fixes
v1.1.0
2024-08-01 16:58:10
Changed:
Added domain column in agent mapping table for use by domain separated apps
Support
ID: 9b13f51343083110bbf3b50afbb8f2f9 · Published: Jul 2025 · Updated: Sep 09, 2026