Intune Connector
by Advanced Service Provider SA ASP
The Intune Connector is designed to integrate Microsoft Intune with the ServiceNow platform, allowing customers to automatically synchronize computer and software information from Intune into the ServiceNow CMDB.
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About
The **Intune Connector Application version 3.1.0** is designed to integrate Microsoft Intune with the ServiceNow platform, enabling customers to automatically synchronize computer and software information from Intune into the ServiceNow CMDB. This integration streamlines IT asset management and ensures accurate, up-to-date device information is reflected in ServiceNow.
**This free version is limited to 40 devices. Use the link in the Supporting Links and Docs section to get the premium version, offering unlimited device support.**
**Performance Considerations**
The connector is optimized for medium-sized ServiceNow instances, efficiently handling synchronization with Microsoft Intune environments. Performance testing showed the solution can manage daily data imports with minimal impact on system resources. Import Set + Robust Transform Engine (RTE) ensures data is processed reliably, even for larger datasets.
**Limitations**
Supports only one Microsoft Intune environment for integration. Does not sync data into ServiceNow Software Asset Management (SAM) tables. Only synchronizes computers, mobile devices, and Dell devices managed by Intune.
**Target Audience**
This solution is ideal for organizations already using Microsoft Intune to manage their devices but lacking a ServiceNow ITOM license. Asset managers and IT administrators are looking to synchronize Intune-managed computers and software into the CMDB.
**Installation Instructions**
Install the Intune Connector Application from the ServiceNow Store. Use the Guided Setup module to configure the connection with Microsoft Intune. Set up the Azure application with the following application permissions:
- DeviceManagementManagedDevices.Read.All
- DeviceManagementApps.Read.All
- User.Read (if not added by default)
- DeviceManagementServiceConfig.Read.All
Test the connection and activate scheduled import jobs to ensure data synchronization.
**Prerequisites**
An active Microsoft Intune subscription. The Azure application is configured with the necessary API permissions. ServiceNow Vancouver or later.
**Contact and Support**
For assistance with installation or configuration, please refer to the Intune Connector Premium documentation or reach out to ServiceNow support for further guidance.
Key Features
**1. Automated Data Sync Between Intune and ServiceNow CMDB **
This feature enables seamless, automated synchronization of IT assets managed in Intune with the ServiceNow Configuration Management Database (CMDB).
**2. **** Autopilot Integration**
Get access to end-to-end tracking of devices from the moment they're procured—even before first use—and continue even when assets are retired.
**3. Sync of iOS and Android devices**
Expanded mobile coverage with sync of iOS and Android devices.
**4. **** Dell Asset API integration**
The latest version of our connector not only integrates Intune with ServiceNow but also supports Dell’s public APIs automatically enriching your laptop CIs with warranty, support, and manufacturer details for Dell Inc. customers.
**5. Cost-Effective and Easy-to-Implement Solution **
Offers out-of-the-box templates that simplify the setup process, requiring minimal configuration. Reduces the need for extensive custom development or third-party integration tools. Accelerates deployment time, allowing organizations to quickly benefit from the solution.
**6. Standard ITSM Subscription Compatibility **
Compatibility with Standard ITSM Subscriptions, Designed to work within the constraints of a standard ITSM subscription without requiring premium features or add-ons. Allows organizations to leverage existing ServiceNow investments without needing to upgrade to more expensive subscription plans.