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Genesys Cloud Spoke

by Service-now.com

Accelerate Integration to Genesys Cloud Routing Platform

0 installs 0 reviews v1.0.0 Scoped Application Request Price

Install Trend

First tracked: 2025-01-02 Latest: 2025-04-22 (0 installs)
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Date Install Count Change
2025-04-22 0 -

About

Provides actions to integrate ServiceNow Chat and Messaging to Genesys Cloud Routing Platform.

Key Features

* Spoke Action to invoke routing requests for Genesys Cloud Routing Platform
* Fetch Queue and Skills

Version History (1)
v1.0.0 2024-11-07 12:43:10
New in this release: Spoke Actions to perform Create inbound conversation  Get Genesys Cloud ConversationID to sync to ServiceNow Interactio...
ID: 834fc5f4eb5dce103f1bf6dacad0cdc4 · Published: Nov 2024 · Updated: Apr 22, 2025