Critical Event Management
Empower safety and build resilience with ServiceNow® Critical Event Management. Safeguard your people and organization with an end-to-end solution that drives communication, collaboration, visibility, and accountability during any emergency.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 4 | -4 |
| 248 days of no change | ||
| 2025-08-21 | 3 | +1 |
| 43 days of no change | ||
| 2025-07-08 | 2 | +1 |
| 105 days of no change | ||
| 2025-03-24 | 1 | +1 |
About
ServiceNow® Critical Event Management is integrated into the Health and Safety Workspace, enabling teams to capture, triage, and manage emergencies that could affect employee well-being at the workplace. With Critical Event Management, companies are equipped with the essential tools to communicate effectively with employees during emergencies and provide timely assistance to those in need.
Employees can quickly report potential emergencies to safety teams using Employee Center and Now Mobile, offering intuitive submission tools. Additionally, employees have access to a rich library of self-service capabilities designed to enhance workplace safety and provide peace of mind.
On-ground responders are empowered with a streamlined digital experience to help them manage emergencies efficiently. They can conduct roll calls at muster points to ensure the safety and accountability of employees impacted by an emergency.
Key Features
- Critical Event Workspace to manage emergencies
- Configurable playbooks for different emergencies
- Mass notifications via SMS and email, with pre-built templates
- Manage and assign emergency communication tasks and plans
- Tracking of mass notifications to impacted people
- Tracking impacted people response for accountability
- Linking Health and Safety incident to impacted person
- Unified employee emergency experience allowing:
- Reporting potential emergency
- Tracking reported emergency
- Singular place for all emergency plans
- Responding to mass notification
- Dedicated portal for on-site responder, where they can:
- Conduct roll call for employee accountability
- Access important information regarding ongoing emergencies.