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Major Security Incident Management

Major Security Incident Management

by Service-now.com

Major Security Incident Management (MSIM) provides a unique user workspace and workflow methodology to coordinate various activities across different user groups and resolve major security incidents more efficiently

0 installs 0 reviews v3.6.4 Scoped Application Free-ish (consumes 29 tables) 29 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Major Security Incident Management (MSIM) provides a dedicated workspace and workflow methodology to coordinate various activities across different groups and resolve major security incidents more efficiently.

Key Features

Major Security Incident Management (MSIM) improves the major security incident remediation process with the following features:

1. Dedicated workspace for managing major security incidents.
2. Visual task board to manage all response tasks associated with major security incidents.
3. Automated creation of chat channels and collaboration folders once a major security incident is created and archived as part of incident closure.
4. File explorer component to organize and track the collection of artifacts (files) related to the major security incident via a Microsoft SharePoint integration.
5. Chat channel manager and activity stream components to manage communications across multiple security, IT, and functional groups via a Microsoft Teams integration.
6. Status Reports have configurable templates and the capability to preview and share reports with Executive and Technical personas (using PDF or rich-text email formats).

Version History (12)
v3.6.4 2026-08-07 19:02:28
Fixed: Fixed access issues for Security Analyst while querying tables.
v3.6.2 2026-06-16 16:40:04
Fixed Fixed Card view option on MSIM status report list. Fixed free form text fields population on Preview section.
v3.6.1 2026-05-05 14:58:55
Fixed Fixed an issue where MSIM Status Report were failing to load after updating plugin to v3.6. Fixed an issue where duplicate work notes were ...
v3.6.0 2026-03-12 16:13:48
New: Recipient fields are now pre-populated when sharing status reports, providing a smoother experience.  Additionally, recipient options fo...
v3.5.1 2026-01-20 15:04:36
Fixed: Fixed a 404 error that occurred when previewing MSIM Status Report templates. You can now save and preview these reports. Fixed an issue wh...
v3.5.0 2025-12-11 13:43:36
New:  Upgraded all dictionary-level read-only fields to Strict Read-Only to enhance security and prevent unauthorized changes. This e...
v3.4.31 2025-10-16 15:10:53
Fixed Fixed issue where SharePoint setup failed to grant site access to the Azure App Registration Security fixes
v3.4.30 2025-07-31 15:34:32
Fixed :  Resolved an issue where accessing the MSIM Status Report caused session timeouts when the glide.authenticate.limit.concurrent.intera...
v3.4.3 2025-06-06 01:20:31
Fixed:  Resolved an issue where tasks deleted from the List View were not being removed from the sn_msi_task table.
v3.4.2 2025-05-01 18:54:59
New Developed new Administration section​ in Major Security Incident to consolidate configurations for SharePoint/Teams etc. and removed need to ...

+ 2 more versions

ID: d591deb12806201057b7a6460e6132c3 · Published: Aug 2026 · Updated: Sep 09, 2026