The ServiceNow® Insurance claims application streamlines and automates the entire claims process with a flexible framework that adapts to any claim type without needing to create new case types. It allows for easy configuration of a comprehensive end-to-end claims workflow and supports complex claims requiring multiple adjusters. Additionally, it features customizable, persona-specific workspaces for enhanced efficiency.

- Versatile Framework: Tailor your claims process to fit your unique needs effortlessly. Unlike a case-type specific solution, this flexible framework adapts to any single-policy claims without needing to create new case types or flows.
- Rapid Configuration: Set up a comprehensive end-to-end claims workflow quickly and easily. Our intuitive configuration will let you get started in no time, so you can focus on what matters most – serving your customers.
- Multi-Adjuster Support: Manage complex claims with ease and efficiency, ensuring smooth operations every step of the way. Whether handling single or multiple adjusters, Insurance claims has you covered.
- Persona-Specific Workspaces: Customize out of the box claims persona-based workspaces to fit the specific roles and responsibilities within your team. Enhance productivity and streamline workflows by providing each user with exactly what they need.
- Support for travel claims: Refer to the included travel insurance line of business example to review the claim intake and resolution workflow.