Field Service Management for Telecommunications
Install this plugin to enable APIs that will allow creation/reschedule and cancellation of Appointment via TMF APIs
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About
The ServiceNow Field Service Management for Telecommunication (FSMT) application enables you to manage the field service management API for the Telecom customers. Use this application to streamline the appointment booking, service delivery, and assurance processes.
The ServiceNow Field Service Management for Telecommunication (FSMT) application integrates with the Field Service Management (FSM) to manage and streamline appointment workflow for the telecommunications industry. The FSMT supports the TM Forum-aligned Open APIs and their functionalities that enable an open digital ecosystem. These APIs promote faster integration with Field Service Management to manage appointment booking, service delivery, and assurance processes.
Key Features
1) TMForum Defined API TMF 646
2) POST/GET/LIST/DELETE and Re-schdule Appointment via TMF 646
3) Support POST/PATCH/GET/LIST/DELETE operations on TMF 697 Work Order API to Manage Work Orders