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Recommended Actions for Security Operations

Recommended Actions for Security Operations

by Service-now.com

This application leverages generative AI capabilities to generate recommended actions for resolving incidents efficiently

0 installs 0 reviews v2.1.1 Scoped Application Free

Install Trend

First tracked: 2025-01-02 Latest: 2026-09-09 (0 installs)
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2026-09-09 0 -
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2026-04-27 53 -53
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About

This application leverages generative AI capabilities to generate recommended actions to help you resolve security incidents efficiently, eliminating the need to consult multiple closed security incidents or Knowledge Base (KB) articles.

Key Features

1. Utilize generative AI capabilities to generate recommended actions for security incident closure.
2. Recommended actions include references to existing Security Incident Response (SIR) incidents and KB articles.
3. From the generated recommended actions, you can create response tasks or edit and save the text directly to work notes.
4. Recommended actions is supported for security incidents in the Security Incident Response workspace and in UI16 (legacy). 

Version History (12)
v2.3.3 2026-08-07 19:02:32
Changed: Now Assist has been rebranded as ServiceNow Otto.  
v2.2.4 2026-07-09 17:24:21
Changed: Default model for the skill updated from Now LLM to 3P model.
v2.2.1 2026-06-16 16:40:08
Changed Updated the Query range ACL.
v2.1.1 2026-03-12 16:12:09
Fixed: [AWS Claude]: Error response shown before actual results for Recommended Actions Skill.
v2.1.0 2025-12-11 13:41:37
New: Added support for Now LLM LTS. Changed: Recommended Actions for Security Operations skill will be active out-of-the-box.
v2.0.0 2025-10-16 15:11:05
Changed Updated the dependent applications "Now Assist for Platform" versions to 9.2.2v(performance optimizations).
v1.1.41 2025-09-10 12:06:30
Changed: Defined ACLs for the Recommended Actions skill.
v1.1.31 2025-07-31 15:37:28
New: Support for Recommended Actions skill with all 4 models (Azure Open AI, Now LLM, Google Gemini, Amazon Bedrock.)
v1.1.1 2025-06-06 01:20:26
Fixed: A JSON parsing failure that impacted initiating the skill, generating recommended actions from a security incident, and creating a response ...
v1.1.0 2025-05-01 18:55:09
New: Feedback mechanism for the recommended actions. Display the top number (n) of recommendation cards. 

+ 2 more versions

ID: 9ed1680633fb021004ce01989d5c7bef · Published: Aug 2026 · Updated: Sep 09, 2026