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ServiceNow Otto for Accounts Payable Operations (APO)

ServiceNow Otto for Accounts Payable Operations (APO)

by Service-now.com

Unlock productivity with Now Assist for Accounts Payable Operations (APO)

0 installs 0 reviews v8.1.0 Scoped Application Free

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First tracked: 2025-01-02 Latest: 2026-09-09 (0 installs)
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About

Now Assist for Accounts Payable Operations (APO) leverages the platform's generative AI capabilities to automate tasks, streamline processes, and boost productivity with intelligent features designed for a seamless and intuitive experience.

Key Features

Now Assist for Accounts Payable Operations includes the following key features:

- Supports the case summarization functionality for invoice processing, inquiry cases, purchase orders and suppliers. Users can gain this insight without needing to navigate multiple screens or perform extra actions.
- Uses generative AI to guide the accounts payable team and enhance productivity and efficiency through conversation and proactive experiences for invoice cases.
- Uses generative AI to help suppliers view or update information through conversational flows.
- AI agent-powered workflow "Resolve supplier questions" helps resolve invoice inquiry cases raised by employees and suppliers. It autonomously initiates processing workflows related to invoice inquiry cases and significantly reduces the involvement of human agents.
- Supports 3P LLMs (Azure OpenAI, Google Gemini, Anthropic Claude) for GenAI skills (also supports large and small model tracks)
- Unified AI Search with Genius Results: ** ** Effortlessly locate the right records across multiple tables with a single search. Genius search results intelligently surface the most relevant data—eliminating manual digging and freeing up time for higher-value tasks.
- "Recommend invoice owner" AI agent automatically identifies and recommends the right business owner for non-PO invoices, reducing manual effort and speeding up invoice processing
- Sentiment analysis for invoice inquiries
- Email response generation
- Text-to-Analytics capability powered by GenAI (Prompt based data reports)

Version History (14)
v8.1.0 2026-08-07 19:20:55
Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. As a result, references to Now Assist have been replaced with Ser...
v8.0.0 2026-06-16 17:13:19
New: Leveraging Intent to Action Agentic Workflow for emails to be parsed and categorized as the correct intent to create a invoice inquiry case r...
v7.2.1 2026-05-05 14:49:47
Minor defect fixes 
v7.1.0 2026-04-09 14:54:18
Enhanced to support APO foundation and Prime apps
v7.0.0 2026-03-12 15:45:46
Sentiment analysis capability has been added to invoice cases to surface the emotional tone of the inquiry based on available case communication E...
v6.0.2 2026-03-12 15:45:27
- Minor fixes for Invoice case summarisation 
v6.0.1 2025-12-11 12:11:01
New: "Recommend invoice owner" AI agent is created to automatically identify and recommend the right business owner for non-PO invoices, reducing ...
v5.5.0 2025-10-16 14:54:58
Optimized the Resolve Supplier Questions workflow by consolidating multiple AI agents and tools into a single agent with one unified tool, improvin...
v5.0.0 2025-09-10 12:17:45
1. Resolve Supplier Questions: Expanded Scope: The agent now includes payment-related information, enabling broader case coverage and more compreh...
v4.5.0 2025-10-16 14:54:54
Optimised the Resolve Supplier Questions workflow by consolidating multiple AI agents and tools into a single agent with one unified tool, improvin...

+ 4 more versions

ID: fae5d976eb33021061824f9ef152282c · Published: Aug 2026 · Updated: Sep 09, 2026