Agents-driven supplier onboarding flow help customers onboard suppliers efficiently. Agents will help supplier managers to complete the supplier registration process by reviewing and validating the supplier details. Once the registration is completed, the qualification flow will be driven by playbook. Once the qualification is done, the activation or rejection is again driven by an agent.

AI-based intent and context recognition is introduced to modernize the supplier email experience. Supplier emails are automatically analyzed and transformed into accurately categorized cases, ensuring that they are routed to the correct stakeholders and reduce manual triage effort. The following features are also introduced:

- Sentiment analysis for supplier cases
- Email response generation
- Text-to-analytics capability powered by GenAI (prompt-based data reports)

ServiceNow Otto for Supplier Lifecycle Operations includes the following key features:

- Supports the case summarization functionality for supplier cases. Users can gain this insight without the need to navigate multiple screens or perform extra actions.
- Uses generative AI to guide the supplier team and enhance productivity and efficiency through conversation and proactive experiences for invoice cases.
- Uses generative AI that help suppliers to view or update information through conversational flows.
- Agents-driven onboarding flow - agents help to complete the registration and activation steps.
- Supplier banking validation using AI-driven document intelligence.
- Supplier email triage using AI agents.
- Ability to link the email to supplier records and create supplier cases.

### For Administrators

Enhancing flexibility and control over AI configurations:

- Model flexibility: Administrators can configure each AI skill to use their model of choice - Now LLM, GPT, Claude, or Gemini - to best align with enterprise preferences and performance needs.