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Obligation Management

Obligation Management

by Service-now.com

Ensure contract compliance by streamlining obligation workflows efficiently.

0 installs 0 reviews v1.8.3 Scoped Application Free-ish (consumes 2 tables) 2 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2025-01-02 Latest: 2026-09-09 (0 installs)
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About

Contract Obligation Management enables effective oversight of contractual responsibilities for both contracts based on a company's own paper or third-party paper. This tool helps to organize the often unstructured contracts by defining the obligations of the parties involved. This application helps identify and monitor these obligations to ensure their timely fulfillment. Failure to meet obligations on time may result in revenue loss, cost overruns, non-performance, non-compliance, reputational damage, or penalties for the contracting parties.

Key Features

1. Contract manager can create obligation records for a contract and also specify if the obligation is recurring or ad hoc. 
2. Contract manager can assign obligation approvers and submitters for each obligation record.
3. Obligation task creation
1. Obligation tasks are automatically created for recurring obligations based on the schedule.
2. Obligation tasks will be manually created for ad hoc obligations.

4. Submitted obligation will undergo approval process for final closure.

Version History (7)
v1.8.3 2026-08-07 20:02:09
New Changed ServiceNow Otto is the new AI experience brand. Now Assist in Contract Management is now ServiceNow Otto for Contract Management Pro....
v1.7.0 2026-06-16 16:26:29
New Changed Security enhancements Fixed Removed
v1.6.1 2026-03-12 15:30:29
New Changed The 'Others' category and subcategory is added for obligations. Fixed Removed
v1.5.5 2025-12-11 12:06:08
New Changed Obligation records can now be created for contracts that are in Draft state, which was previously not supported. Added a State field ...
v1.4.1 2025-07-31 16:29:51
Changed Enhanced all listing pages in contract workspace to support presentation list. Added required RCA and cross scope to support presentation...
v1.3.1 2025-05-01 13:51:02
New None Changed None Fixed Unable to submit a new obligation from the contract repository record for a signed contract. This has been fixe...
v1.2.0 2025-01-30 15:51:11
Fixed The due date of an obligation task could be set before the start date and after the end date of the obligation record. An incorrect validat...
ID: 2131dfaf911b0210f877b8973610c98b · Published: Aug 2026 · Updated: Sep 09, 2026