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KPI Framework

KPI Framework

by Service-now.com

Collaborate with suppliers, manage supplier relationships, and monitor risk, compliance, and performance across the supplier lifecycle.

0 installs 0 reviews v7.0.0 Scoped Application Free-ish (consumes 13 tables) 13 tables
Developer Instance Sub-Production

Install Trend

First tracked: 2025-01-02 Latest: 2026-11-01 (0 installs)
View Install Data
Date Install Count Change
2026-11-01 0 -
187 days of no change
2026-04-27 7 -7
179 days of no change
2025-10-29 6 +1
4 days of no change
2025-10-24 5 +1
190 days of no change
2025-04-16 4 +1
55 days of no change
2025-02-19 3 +1
16 days of no change
2025-02-02 2 +1
5 days of no change
2025-01-27 1 +1

About

Performance framework to support the process of evaluation, measurement, and continuous improvement of suppliers. We also have ability now to compare suppliers based on region, segment, industry etc.

Key Features

- Ability to create and define KPIs
- Ability to collect KPIs from internal and external (suppliers) stakeholders
- Ability to analyze and visualize the results

Version History (9)
v7.0.0 2026-09-10 19:20:21
New Supplier comparison insights are now available in the contextual side panel. Users can now compare suppliers based on industry, segment, and r...
v6.4.0 2026-09-10 19:20:41
New Supplier comparison insights are now available in the contextual side panel. Users can now compare suppliers based on industry, segment, and r...
v6.1.0 2026-06-16 17:03:34
Fixed: Performance enhancement for supplier overall dashboard Fixed domain and score calculation
v6.0.4 2026-06-16 17:03:27
Fixed: Performance enhancement for supplier overall dashboard Fixed domain and score calculation
v6.0.1 2026-03-12 15:42:50
New Action Plans in Related Work Tab: Action plans are now surfaced directly in the Related Work tab of the supplier record, eliminating the need...
v5.0.0 2025-12-11 12:11:03
New Automated KPIs The automated KPI collection system improves SLO performance by seamlessly managing performance monitoring by: Automated Dat...
v4.0.0 2025-07-31 16:20:49
Fixed: Minor fixes
v3.0.0 2025-05-01 14:03:21
Action Plan: Addresses performance gap by creating action plans link to under performing KPIs enabling visual tracking of milestones and tasks. Mu...
v2.0.0 2025-01-30 16:43:29
New: Ability to create KPIs without using KPI templates Fixed: Minor fixes

Support

ID: 1229ffba60f50210f8777f977d908684 · Published: Sep 2026 · Updated: Nov 01, 2026