ServiceNow Otto for Health and Safety enhances your ServiceNow® Health and Safety experience. It includes incident summarization that makes it easy to summarize the details of safety incidents. The Health and safety incident summarization skill summarizes incident record details, root cause analyses performed, and any corrective or preventive actions that were assigned when working on safety incidents in the Health and Safety Workspace.

The Action Planner sidebar is available across the Health and Safety Workspace such as incidents, observations, investigations, cases, audits, work permits, risk assessments, and meetings. It empowers safety managers to view, create, and review AI-suggested corrective and preventive actions without leaving the record they are working on.

AI-generated suggestions appear inline as cards, enabling users to accept or dismiss them with a single click.

Additionally, the Incident Pattern Analysis dashboard continues to empower more proactive incident prevention by identifying incident patterns across multiple dimensions such as time, location, people involved, incident category, assets, injury type, and severity. The dashboard includes an impact summary based on the detected patterns, so you can see the most important details you need to make your workplace safer. All incident patterns provide a natural language summary of the identified pattern with suggested remediation actions to help prevent the pattern from repeating.

- Incident Pattern Analysis
- Structured algorithm for repeatable pattern analysis across multiple criteria
- Identified patterns logged as records in the Pattern Analysis dashboard
- Create assignable corrective and preventive actions for each pattern
- AI generated natural language summaries and suggested actions for each pattern
- Overall impact summary generated for detected patterns

- Health and safety incident summarization included in Health and Safety Workspace covers:
- Incident record
- Child root cause records
- Related actions records

- Contextual Action Planner (new in this release)
- Sidebar panel on all Health and Safety records that have an Actions tab — no need to switch tabs or open a chat window
- View every action linked to the current record as cards, with status at a glance
- Create new action manually, auto-linked to the parent record
- Review AI-generated action suggestions inline; accept, edit, or dismiss in one click
- Available on incidents, observations, investigations, cases, audits, meetings, work permits, risk assessments etc.