Genpact’s cloud-based source-to-pay offering that runs on the Now® platform provides a centralized and efficient digital experience for enterprise buyers, procurement and accounts payable specialists, and suppliers. The offering enables the buyers to gain omni-channel exposure and a unified portal with Anytime, Anywhere purchasing experience and smart assistance. Integrated and structured workflows at scale connect siloed departments to create a better Procurement, Accounts Payable, and Supplier experience across the entire organization, while increasing operational efficiency, improving cycle times, and enabling higher transparency, control, and compliance.

Results/Outcomes:

- Elevated user experience: Improved guided experience for the business, and simplified interface for effortless engagement for source-to-pay stakeholders.
- Reduced spend and improved control: Digitized processes to decrease maverick spending, drive compliance, and reduce cost to serve with faster TAT.
- Improved operational efficiency: Unified orchestration layer for standardized and automated procurement and accounts payable processes, to boost work team efficiency, gain end-to-end visibility, and better decision-making with real-time insights.

Business Impact:

- Up to 67% reduction in procurement cycle time
- A 40%–60% increase in efficiency across accounts payable processes
- Automated processing of 70%–80% of invoices
- A 30%–50% cost reduction thanks to better operational efficiency
- Better experiences thanks to self-service, automated, and intelligent portals

Functional Features:

- Sourcing and Procurement process orchestration
- Supplier Portal & Supplier Onboarding
- Accounts Payable automation
- ML-based invoice extraction
- Omnichannel engagement
- Unified Procurement Agent Workspace
- Unified Accounts Payable Specialist Workspace
- Routing & Agent Assist
- Operational Playbooks
- Actionable Insights & Analytics 

Technical Features:

- Fully hosted and managed
- Cloud-based and scalable
- Single tenant
- AI-enabled self-service
- Mobile enabled
- Centralized configurable workflow
- Integration ready

Genpact Procurement Accelerators:

- Guided buying: direct buyers to approved buying processes to increase spend under management
- Buying channels: ensure compliance to buying channels, negotiated contracts, and contracted terms
- Buying assistant: support users to self-serve for simple request and procurement activities
- Compliance: ensure buyers adhere to policy when buying through an off-contract request
- Buy desk: efficient management of tactical sourcing requirement
- Procurement dashboards: address the reporting and monitoring needs of procurement stakeholders

Genpact Accounts Payable Accelerators:

- E-Invoicing connectors: e-Invoicing delivers high value through automation, efficiency gains, and improved compliance
- Invoice ingestion: ensures data accuracy, enabling real-time extracted data availability and reducing indexing errors
- Anomaly detection: ML-based algorithm flags duplicate and fraudulent transactions
- Standard helpdesk templates: ensuring consistent and faster issue resolution and improved supplier relationship
- Working capital improvement: capture early payment discounts, and prioritize invoice posting to control late fees and penalties
- AP outcome dashboards: design and deploy metrics that matter – POT, FPY, PO compliance, touchless processing, duplicate & excess payments, etc.