Our Self-Healing CMDB solution delivers a high-quality CMDB, ensuring that all processes in your organization run more effectively, cost-efficiently, and securely. We’ve developed an approach leveraging the ServiceNow Platform to create a high-quality, self-healing CMDB. Get your Data Governance in place and drive the Data-Driven mindset, to continuously improve the data quality. Define your Enterprise Data Fabric and Data Architecture to seamlessly use your data throughout the ServiceNow Platform and Beyond. We begin by establishing the foundation with governance, ownership, data models, and lifecycle processes. Next, we configure the platform to support data management by implementing smart workflows and catalog items. We set up audit rules, data certification, the IRE engine, and smart automations to close tasks. By providing and configuring the right dashboards and reports, we offer insights that enable data quality management. Creating a multi-source CMDB allows integration with other data sources, and we maximize the use of Service Graph Connectors wherever possible. 

Results/Outcomes:  

- Getting the data quality correct to set the foundation to achieve value from the ServiceNow platform and leverage advanced capabilities such as Generative AI. 
- Get your Data Governance in place and drive the Data-Driven mindset, to continuously improve the data quality. 
- Define your Enterprise Data Fabric and Data Architecture to seamlessly use your data throughout the ServiceNow Platform and Beyond. 

Functional Features:

- Governance and Operating Model incl. Roles & responsibilities
- Processes and Policy
- Data Models
- Cl and Service Lifecycle Management Processes
- CSDM Implementation: Service Definition and Modelling 
- Workshop, Training and Communication materials

Technical Features:

- CMDB Dashboards and workspaces
- Workflows
- Catalog Items
- Audit Rules
- Service Graph Connectors
- Digital Portfolio Management
- AI Search
- ML-Based Service Mapping
- IRE Configuration 
- Discovery Configuration