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ITOM/ITSM Integration for Datadog

by Datadog Inc.

Integrate with Datadog to understand any stack, any app, at any scale, anywhere.

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0 installs 0 reviews v2.9.3 Scoped Application Free (integration tables[13] not counted) 13 tables

Install Trend

First tracked: 2024-10-30 Latest: 2026-11-01 (0 installs)
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About

Datadog is an observability platform that supports every phase of software development on any stack. Datadog delivers complete visibility into the performance of modern applications and helps you build, test, monitor, debug, optimize, and secure your software in one place through its fully unified platform. By reducing the number of tools needed to troubleshoot performance problems, Datadog reduces the time needed to detect and resolve issues. With vendor-backed integrations for 750+ technologies and focus on ease of use, Datadog is the leading choice for infrastructure and software engineering teams looking to improve cross-team collaboration, accelerate development cycles, and reduce operational and development costs.

 

The Datadog ServiceNow integration is a two-way integration that allows you to publish Datadog-generated events to ServiceNow tickets, as well as manage the resolution workflow from within Datadog through IT service management (ITSM) and IT operations management (ITOM).

Key Features

- Automatically create and update ITSM or ITOM records in ServiceNow from Datadog monitors, incidents, cases, and oncall pages.
- Enable bi-directional syncing between ServiceNow incidents and Datadog incidents cases, and oncall pages.
- Create Datadog on-call pages from ServiceNow incidents
- Visualize real-time incident updates in Datadog.

Version History (6)
v2.9.3 2026-10-14 17:10:19
Added support for bidirectional syncing between Datadog on-call pages and ServiceNow ITSM incidents, including creation of Datadog on-call pages fr...
v2.8.0 2026-09-08 15:11:35
Added expanded support for syncing incident udpates back to Datadog.
v2.7.8 2025-12-22 17:28:42
Added support for custom date formats when sendings events back to Datadog.
v2.7.1 2025-08-18 18:46:06
The integration now supports the AP2 (Australia) and US1-FED (US Federal) Datadog sites. It has also been updated to automatically support new Data...
v2.7.0 2025-05-19 16:50:37
This release contains changes for the Datadog Event Correlation and Incident App products. The changes support 1. Ingesting correlated alerts ...
v2.6.1 2024-11-21 17:08:17
This release supports the templating of monitor notifications through 2 new Templated Monitors ITSM/ITOM tables.

Support

Link Link
ID: 28a41a50db032200c1e6771ebf961998 · Published: Oct 2026 · Updated: Nov 01, 2026