Elevate user experience and accelerate growth by introducing **Escalation Management application** into your organization and automating an integral process of managing escalation on user tasks. With this application your organization gets the ability to identify, trigger, classify, prioritize, and assign the escalation to the escalation management team.

Escalation management is an application that offers end to end management of escalations in the ITSM world. Application is designed to enable service organizations to quickly identify and escalate issues that require immediate attention. The top line features include proactive escalation management based on escalation rules, Predefined escalation paths and workflows, controlled inputs, workspace for escalation managers. it also offers SLAs, performance analytics dashboard and integration with Continuous improvement and Digital Portfolio Management