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Now Assist for Security Incident Response (SIR)

Now Assist for Security Incident Response (SIR)

by Service-now.com

Empower your SOC team with Generative AI capabilities for Security Incident Response

0 installs 0 reviews v6.0.1 Scoped Application Free-ish (consumes 2 tables) 2 tables

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)
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About

Empower your SOC team with Generative AI capabilities for Security Incident Response.

Key Features

- Expedite triaging of security incidents with long activity streams by reviewing work notes and contextual information quickly in a concise, easy-to-read format.
- Preview security incident details, their potential impact, and any key actions already taken with security incident summaries using generative AI.
- Automatically generate:
- Within the workflow and upon request the next recommended steps your analysts can follow to help them close a security incident.
- A post-incident analysis for a security incident that includes a root cause analysis, impact assessment, and learning and recommendations information. 
- Closure notes for security incidents using generative AI.

- Access summaries and closure notes from the Now Assist panel, security incident records, or from the Security Incident Response Workspace.  

 

 

Version History (17)
v6.4.5 2026-08-07 19:03:04
Changed:  Now Assist has been renamed to ServiceNow Otto, ServiceNow's AI experience brand. Fixed: Correlation Insight skill now supports ...
v6.3.4 2026-07-09 17:23:44
Changed Default models for all skills updated from Now LLM to 3P model. 
v6.1.2 2026-06-16 16:40:54
Fixed Submitting feedback on AI-generated recommended actions fails for non-admin users (e.g., analysts). Correlation Insights - No output for cer...
v6.0.1 2026-05-05 14:58:45
Changed: Removed install as a dependency check.
v6.0.0 2026-04-09 15:25:24
New: Created the AI native SKU to offer generative AI skills agents, agentic workflows, and features to help customers start with generative AI ...
v4.3.1 2026-03-12 16:14:06
New: Skill to evaluate natural language conditions. Changed: Security Incident Resolver v2 - AI Runbooks. Extending security incident resolver a...
v4.2.1 2026-01-20 15:03:52
Fixed: Pre-run enabled tool fixed for the Shift Handover workflow.  
v4.1.5 2025-12-11 13:42:33
New: Use generative AI to create a quality assessment report of a security incident. The reports are generated using a predefined, natural langua...
v4.0.1 2025-11-06 14:57:20
Fixed: Change requests were not getting displayed on the correlation insights modal.
v4.0.0 2025-10-16 15:10:56
Changed:  Updated the dependent applications "Now Assist for Platform" versions to 9.2.2v(performance optimizations).   Fixed: Recomme...

+ 7 more versions

ID: 45d99819ce6902101482862f40b29077 · Published: Aug 2026 · Updated: Sep 09, 2026