EY Beyond Consumer Duty
Establishing end-to-end process management within a single system of action under Consumer Duty allows for a unified view of product performance and potential customer harm. This approach helps identify customer vulnerabilities early, reducing remediation costs and facilitating access to new markets.
Install Trend
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
About
Without thoughtful coordination and technology, the effort of Consumer Duty compliance can create expensive and manual offline operational support processes without returning business value. By creating end-to-end process management in a single system of action Consumer Duty can bring a unified view of product performance, avoid customer harm, reduce remediation costs by identifying customers' vulnerabilities early on, and increase new market access.
Results/Outcomes:
- **Simplify Compliance.** Bypass data challenges and create end-to-end auditability.
- **Improve Customer Satisfaction.** Leverage proactive sentiment insight to improve retention and increase market share.
- **Reduce Support Cost.** Decrease complaints and negative outcomes while removing expensive support inefficiencies
Key Features
Functional Features:
- Create portals, workflows, and automation to support Consumer Duty processes
- Connect processes to any data source across the organization
- Continuously improve user experience with end-to-end process control
Technical Features:
- Simplify complex cross-functional workflows with pre-built workflow nodes
- Leverage ML, AI, and Robotic Process Automation to drive efficient processes
- Maintain and evolve processes with low-code development