_Infosys Enterprise Service Management Café (ESM Café) solution transforms the way ServiceNow solutions are delivered to customers. ESM Café provides a standardized “gold” image of ServiceNow based on industry best practices and domain expertise with  ready-to-deploy solutions and artifacts that allows customers to build and manage the instance in an accelerated timeframe as compared to spending substantial time and effort to configure and customize._

_ESM Café solutions help fast track customer ServiceNow onboarding, enhance user experience and increase user adoption of the Now platform by unifying simplistic yet attractive portal designs along with many  seamless functionalities. In addition it provides a wide variety of documents such as  starter packs, process flows & narratives, training guides, test cases, data dictionary and more. With the introduction of GenAI, ESM Café leverages ServiceNow’s core capabilities along with AI and GenAI functionalities and further enhances it by offering use cases built using external LLMs like Azure OpenAI’s ChatGPT and Google Gemini._

**Results/Outcomes:**

- Accelerated Onboarding, increased proficiency, and reduced support needs​
- Increased user engagement, improved user satisfaction, and enhanced adoption rates​
- Consistency, efficiency, and compliance with standardized processes

Functional Features:

- Starter Packages with Recommended Stories​
- Global Frameworks​
- Automated Test Framework Cases​
- Code Review Utility

Technical Features:

- Persona based portal​
- Back to Box
- Reports & Dashboards