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| Date | Install Count | Change |
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| 134 days of no change | ||
| 2026-04-27 | 1 | -1 |
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| 2026-01-19 | 0 | +1 |
About
Integrate Apizee’s enterprise-grade video call capabilities directly into ServiceNow, enhancing customer and agent interactions with real-time communication.
With Apizee, ServiceNow users can seamlessly initiate and manage video calls within workflows, boosting the efficiency of service delivery.
Key Features
- **Seamless Integration** : Embed video calls directly into ServiceNow CSM and ITSM, with snapshots automatically uploaded to cases or incidents.
- **Real-Time Communication** : Instantly start video calls between agents and customers via the ServiceNow interface.
- **High-Quality Video and Audio** : Ensure clear, reliable communication.
- Enhanced Interactions: Utilise screen sharing, virtual pointers, annotations, and OCR for faster resolution.
- **Multi-Device Support** : Connect easily from any device without installation.
- **Secure and Compliant** : Communications adhere to strict security and compliance standards.
- **Call Recording** : Record video calls for training and compliance purposes.
- **Analytics and Reporting** : Access insights into call performance and user engagement.
Benefits
- **Reduce Truck Rolls by 40%:** Solve issues remotely and avoid costly on-site visits.
- **Improve First-Contact Resolution by 15%** : Accelerate case resolution with visual tools like video calls and screen sharing.
- **Increase Sales Conversion by 30%** : Strengthen customer relationships through effective visual engagement, driving better results.
Key Features
**Immediate, On-the-Spot Assistance:**
Initiate a video call with a customer directly from a ServiceNow case or incident. Engage in a face-to-face meeting or a video support session seamlessly within the ServiceNow interface.
**Enhance Case and Incident Qualification:**
Effortlessly capture screenshots or snapshots using the rear camera of the customer’s smartphone, with automatic attachment to the relevant case or incident.
**Enriched Interactions for Efficient Resolutions:**
Leverage advanced features like picture annotation, dynamic pointers, file sharing, screen sharing, and session recording. Empower your agents to maximize their time with customers and deliver an exceptional experience.