Fujitsu’s Customer Advisory and Support Excellence (CASE) offering, when combined with ServiceNow’s Impact, creates a powerful synergy between our combined organizations, aiming to maximize the value of the ServiceNow platform for our customers by accelerating their time to value. Through the offering, clients will gain AI-driven insights combined with human ingenuity to help adopt their ServiceNow solutions quickly, optimize platform health, amplify expertise, ultimately realize value faster, and expand the platform’s reach into new areas of their business.

Results/Outcomes:

* **Driving adoption.** Increase adoption of the platform through strategic alignment of initiatives to the customer's business.
* **Demonstratable value.** Value realization is measured and shown to the customer.
* **Flexible capacity.** Hours to capacity that facilitates access to world-class resources on demand.

Functional Features:

* Squad-led deliverables (e.g., Value Blueprint)
* Impact Accelerators (fixed-scope services engagements)
* Hands-on-keyboard to operationalize Impact recommendations

Technical Features:

* Platform health monitoring
* Product adoption dashboards
* Operational metrics dashboards
* ROI tracking
* AI-driven recommendations