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Client Software Distribution 2.0

by Service-now.com

Automate software requests to ignite IT support productivity

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0 installs 0 reviews v1.7.4 Scoped Application Free (integration tables[13] not counted) 13 tables

Sub-Production

Install Trend

First tracked: 2024-10-30 Latest: 2026-09-09 (0 installs)

View Install Data

Date	Install Count	Change
2026-09-09	0	-
134 days of no change
2026-04-27	347	-347
150 days of no change
2025-11-27	346	+1
2025-11-26	345	+1
2025-11-25	344	+1
2025-11-24	343	+1
9 days of no change
2025-11-14	341	+2
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6 days of no change
2025-11-05	339	+1
7 days of no change
2025-10-28	338	+1
4 days of no change
2025-10-23	337	+1
2025-10-22	336	+1
1 days of no change
2025-10-20	334	+2
1 days of no change
2025-10-18	333	+1
2 days of no change
2025-10-15	332	+1
1 days of no change
2025-10-13	331	+1
2025-10-12	330	+1
2 days of no change
2025-10-09	329	+1
2025-10-08	328	+1
6 days of no change
2025-10-01	327	+1
7 days of no change
2025-09-23	326	+1
4 days of no change
2025-09-18	324	+2
1 days of no change
2025-09-16	323	+1
4 days of no change
2025-09-11	322	+1
6 days of no change
2025-09-04	321	+1
11 days of no change
2025-08-23	320	+1
9 days of no change
2025-08-13	319	+1
2025-08-12	318	+1
6 days of no change
2025-08-05	317	+1
3 days of no change
2025-08-01	316	+1
2025-07-31	315	+1
2025-07-30	314	+1
1 days of no change
2025-07-28	313	+1
2025-07-27	312	+1
1 days of no change
2025-07-25	311	+1
2025-07-24	310	+1
2 days of no change
2025-07-21	309	+1
3 days of no change
2025-07-17	308	+1
2025-07-16	307	+1
1 days of no change
2025-07-14	306	+1
3 days of no change
2025-07-10	305	+1
2025-07-09	304	+1
12 days of no change
2025-06-26	303	+1
8 days of no change
2025-06-17	302	+1
2025-06-16	300	+2
3 days of no change
2025-06-12	299	+1
1 days of no change
2025-06-10	298	+1
4 days of no change
2025-06-05	297	+1
2025-06-04	296	+1
6 days of no change
2025-05-28	295	+1
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2025-05-22	294	+1
6 days of no change
2025-05-15	293	+1
1 days of no change
2025-05-13	292	+1
10 days of no change
2025-05-02	291	+1
2025-05-01	290	+1
1 days of no change
2025-04-29	287	+3
1 days of no change
2025-04-27	286	+1
3 days of no change
2025-04-23	285	+1
2025-04-22	284	+1
4 days of no change
2025-04-17	283	+1
3 days of no change
2025-04-13	282	+1
4 days of no change
2025-04-08	280	+2
1 days of no change
2025-04-06	279	+1
1 days of no change
2025-04-04	278	+1
2 days of no change
2025-04-01	277	+1
7 days of no change
2025-03-24	276	+1
2025-03-23	275	+1
1 days of no change
2025-03-21	274	+1
4 days of no change
2025-03-16	273	+1
3 days of no change
2025-03-12	272	+1
18 days of no change
2025-02-21	271	+1
2025-02-20	270	+1
2025-02-19	269	+1
12 days of no change
2025-02-06	268	+1
3 days of no change
2025-02-02	267	+1
4 days of no change
2025-01-28	266	+1
10 days of no change
2025-01-17	263	+3
6 days of no change
2025-01-10	260	+3
7 days of no change
2025-01-02	259	+1
63 days of no change
2024-10-30	241	+18

About

Requests for desktop and mobile software applications are one of the most common IT tickets, burdening IT support with manual, repetitive work. Client Software Distribution 2.0 (CSD 2.0) enables administrators to stop the productivity drain by automating these requests from the service catalog using third-party management systems to unlock IT support productivity and deliver fast, 24x7 self-service resolution.

Client Software Distribution 2.0 (CSD 2.0) modernizes and expands support to automate software requests on a broader range of Microsoft endpoints and Apple devices with baseline support for:

- Microsoft Endpoint Configuration Manager for Windows 10/11, Windows 365, and Azure Cloud VMs
- Jamf for macOS and iOS
- Microsoft Intune for Windows 10/11, iOS/IpadOS, and macOS

CSD 2.0 is better together with Software Asset Management (SAM) Pro – automate software installation and removal with CSD 2.0; manage risk and compliance and control costs with SAM.

Key Features

CSD 2.0 is a framework of foundational Subflows and Subflow Templates that enables faster and easier support for third-party endpoint managers such as Microsoft Endpoint Configuration Manager, Jamf, Microsoft Intune, etc.

It drives IT support productivity and fast, self-service resolution for software installation and removal requests.

Foundational Subflows:

- Assign License
- Extend Lease
- Deploy Software Post Processing
- Lease-End Notification
- Delete Lease Records
- Revoke Client Software
- Revoke License

Subflow Templates:

- Deploy Application Template
- Look up Configuration Data Template
- Revoke Application Template

Available AI Agents:

- MECM Collection Membership Addition Agent
- MECM Membership Removal AI Agent
- MECM Collection Creation Management Agent
- MECM Collection Deletion Management Agent
- MECM Application Targets Addition Agent
- MECM Application Targets Removal Agent
- Jamf Group Membership Addition Agent
- Jamf Group Membership Removal Agent
- Jamf Group Creation Management Agent
- Jamf Group Deletion Management Agent
- Jamf Application Targets Addition Agent
- Jamf Application Targets Removal Agent
- Microsoft Intune Group Creation Management Agent
- Microsoft Intune Group Deletion Management Agent
- Microsoft Intune Application Assignment Deletion Agent
- Microsoft Intune Application Assignment Creation Agent
- Microsoft Intune Group Membership Addition Agent
- Microsoft Intune Group Membership Removal Agent
- Catalog Item Creation Agent

Available Agentic workflows:

- MECM Collection Management Agentic Flow
- Jamf Group Management Agentic Flow
- Microsoft Intune Group Management Agentic Flow

Version History (7)

v1.7.4 2026-08-07 19:33:31

Fixed: Bug related to extend_software_lease

v1.7.3 2026-06-16 16:11:46

Non Glide Cobalt Raven ACLs added.

v1.6.0 2026-04-09 14:15:06

New: Agents and Agentic workflows for MECM

v1.5.1 2026-02-06 01:40:03

New: AI Agents and Agentic workflows for group management and catalog item creation.

v1.4.0 2025-12-11 11:48:04

New: Dot walking directive for CSD 2.0

v1.3.0 2025-11-06 14:16:20

New - Granular read-only controls Fixed - Subflow changes for revoke installed client software for Intune & Jamf

v1.2.3 2024-07-11 15:05:21

Fixed: - Security defect on Table ACL Bypass via GlideRecord Encoded Query - Fix for OOB non-client callable script include: CSDUtil is calling cur...

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ID: d56d7b81c31230105e0599ccc840ddbf · Published: Aug 2026 · Updated: Sep 09, 2026