Process Mining Content Pack for FSM
Analyze processes for field service work orders and identify bottlenecks to minimize delays for a better customer experience.
0 installs
0 reviews
v1.5.0
Scoped Application
Free
Developer Instance
Sub-Production
Install Trend
First tracked: 2024-10-30
Latest: 2026-09-09 (0 installs)
View Install Data
| Date | Install Count | Change |
|---|---|---|
| 2026-09-09 | 0 | - |
| 134 days of no change | ||
| 2026-04-27 | 11 | -11 |
| 253 days of no change | ||
| 2025-08-16 | 10 | +1 |
| 66 days of no change | ||
| 2025-06-10 | 8 | +2 |
| 3 days of no change | ||
| 2025-06-06 | 7 | +1 |
| 15 days of no change | ||
| 2025-05-21 | 6 | +1 |
About
ServiceNow® Process Mining for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process insights to improve business outcomes.
Key Features
- Process visualization and analysis
- Integration with Performance Analytics
- Collaboration to exchange insights with your businesses
Version History (2)
v1.5.0
2026-03-12 16:08:26
Automatically create a copy of Field Service Management (FSM) content pack process configuration on content pack application installation.
Uptake o...
v1.4.0
2025-01-30 16:46:26
Addressed data model changes coming from our core plugin (sn_po)
ID: 3a10af80531111108384ddeeff7b12e4 · Published: Mar 2026 · Updated: Sep 09, 2026